My ordeal begin the morning of December 4 I was trying budget my cost in communication and technology, so I was dealing with another Rip-Off Bait and Switch business by the name of "MAGIC JACK" I had bought one to use as a back-up line about three years ago, but did not use it that much. So, after seeing the commercial again I figure that I'd give it another try and buy one for my sister as well. Long story short, when I first contacted the site it was advertised that I could get my old number back and everything had a 30 days free trail, as well as 100% satisfaction uarantee or money back.
Well that was at first before I placed the $62.78 order with my Direct Express (Comerica Bank) debit master card. After the transaction started I begin reading the some of the fine print, first thing that I noticed was that starting January you could only make calls to others using the $39.95 "MAGIC JACK" and $2.88 system. Then I was informed that my $19.95 number was no longer available, but I would be issued a code number to use the system. It was during that bit of news, I decided to cancel the order and that's when I saw the other note in the fine print, which read "If you are using a bank debit card, the charge will be taken out immediately"
This is when it got real bad, after finding all this out before I even left the site, I tired for over three typing back and forth arguing with there customer service order department. This went on until my figures became crap and that's when I informed them that, I had not and would take delivery of any product and furthermore, I was going to contact my bank to but a stop on the transaction.
At that time on December 5 I logged off the site and call Direct Express (Comerica Bank) and informed the Customer Service Representative as to what had transpired, at which I was told that I had to wait until the charge was posted by the Vender. However, on December 4 there was a posting of $20.91 from "MAGIC JACK" West Palm, FL.
I called back again on or about December 8 and was told that in needed to complete a investigation request form sign and mail it back before they could take any action. So, I waited for about a week before I received the forms, which requested a lot of information and supporting documents. The package was so large that I had to put extra postage on it before it could be mailed, now this was around December 13.
I then contacted Direct Express (Comerica Bank) on December 16 to inquire about the investigation package that was sent by me. At which time I was informed that they have not received any such thing to date and that perhaps, I should resubmit it again. I did on December 18 and then on January 21 to my surprise I received a letter stating the Dispute Resolution Department had completed their investigation and could not confirm an error and was denying my request.
Now, the back and forth has gone on with me and Direct Express (Comerica Bank) up until February 9 when I received a letter from them stating that I would be receiving a provisional credit if 10 days had pasted before I received the letter. Will, I got the letter Febuary 19 and I have called almost every other day since. However, I've been told meany different thing none of which have been true, the last time being today March 24 the supervisor of the day told me that my claim was still pending and she was as high in authority as I could go. And this is the type of business that the Government is forcing on us to deal with about "OUR MONEY"