I signed up for a 1 year membership back on 11/1, that was supposed to expire, come up for renewal on 10/31. Despite numerous attempts to cancel service in person at the gym, I was finally forced to send a certified letter to ABC Financial (who the hell are they?) in order to cancel membership that had already expired. Golds Gym, without my consent, put me into a month to month membership even after I told them several times that I did not want to continue my membership. On 2/10 I sent a certified letter to ABC Financial per (Golds Gym's) request telling them I wished to cancel my membership immediately. I was billed once again on 2/28 for services never agreed to or provided to me even after the receipt of the certified letter had been received by ABC Financial / Golds Gym. Thus far Golds Gym and ABC Financial have leached over $130 dollars from my account and most recently I was forced to close the account and open a new one in order to stop the automatic debts from occurring. This is a scam and there should be a class action suit filed against both ABC Financial and Golds Gym.
Content of Certified letter sent on 2/10
ABC Financial / Golds Gym, 8320 Hwy 107 PO Box 6800 Sherwood, AR. 72124 I, * * # *06183 am herby giving formal notification to terminate my membership with Golds Gym. Why I still have a membership with Golds Gym is beyond my understanding as I had signed up specifically for a 1 year membership back in November and it should have terminated itself at the end of October. It is now February and I am still having funds taken from my account even though I have not used the facilities for several months. At the very least I was expecting that my 1 year membership would formally expire and no additional funds would be taken from my account as of October. I am very disappointed with the procedure that has been put in place for terminating memberships with Golds gym, in fact 24 Hour Fitness in Southern California lost a class action suit for the same type of membership termination practice that you currently employ. The membership termination requirements you desire are ridiculous to say the least. I believe this tactic is specifically designed to stall in order to unlawfully and unjustifiably withdraw funds from your customers accounts. Why is it now, after making all my payments, in full, on time, in good faith during the entire course of my 1 year membership that I need to send a certified letter to ABC Financial in order to terminate this expired membership? I never had to send a certified letter to activate my membership in the past.in fact, why am I dealing with ABC Financial at all in this matter? Thus far, in an effort to terminate this membership, I have been to the gym itself, redirected to ABC Financial and discussed in detail my desire to have you stop taking funds from my account! I spoke and explained to an ABC representative that my account should not be being billed seeing as it was a 1 year membership that I agreed to. According to the ABC representative, in order for my account to stop being charged, I must formally terminate my membership with you. To do this, I must send a signed notification via certified mail of my desire to cancel an EXPIRED 1 year membership with Golds gym. (All of this at my own expense) I believe all of this is overkill compared to what it took to activate my membership in the first place. Activation of my membership took 30-45 minutes and was done in person at Golds gym in Loveland over my lunch hour. No certified letters were ever needed or sent and no calls were ever required or placed to ABC Financial in the past.in fact, I have absolutely no idea who ABC Financial is other than the company that has been stealing funds from my account without my consent since late 2009. Because of the unauthorized transactions on my account, I have been forced to close it and re-setup another account. (All at my own expense) Initially, an automatic payment plan was setup in good faith between me and Golds gym. ABC Financial and/or Golds Gym have now abused the automatic payment system and have fraudulently continued to withdrawal membership fees from my account without consent or approval. Since the expiration of my membership in October I have continually been billed for services that I have never received. I never authorized Golds Gym or ABC Financial to extend my membership with Golds gym and continue charging my bank account without my consent. As far as I am concerned, Golds Gym / ABC Financial stole my bank account information and identity over 3 months ago for profit. I will be sure to let all of my friends (current members of Golds Gym and others that have been considering becoming members) know everything I have gone through to stop ABC Financial and Golds Gym from automatically and unjustly leaching funds from my account. I will be sure to question other patrons of Golds gym in order to find out if they have also been unjustly charged membership fees as I have.in addition, the stance that you have taken in regards to my 1 year membership is despicable. I am sure at the very least the practice you have employed is class actionable through the court system.
Sincerely
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