I ordered hardwood by phone and was told I should receive it the next week. It turned out it was not in stock and I was asked if I want to cancel my order the next day. I decided to cancel. I was confirmed that my money will be put back on my CC (they already charged the CC although not having it in stock!!!). After another request, they finally refunded $27.56 less than what I was charged for. On the credit it showed: "refund for floor minus transaction costs". I complained and the owner Craig Hurst replied: "You chose to use a form of payment whereby the credit card co. Charges for. I am not going into the negative because of that." and finally "We pay about $150,000.00 a year in credit card fees. I am deeply concerned about that.". Hey Craig, you did not have it in stock although I was told otherwise. Are you nuts? I disputed with Amex and filed a BBB complaint. I would have reommended this company because of a prior experience but now I realize its a complete RIPOFF!
0 comments