Complaint / Review
Bob's Discount Furniture
Bob's gave my furniture to someone else. I paid in full but it wasn't held for me. Sleazy business practices

I purchased a new bedroom set from the Bobs store in Worcester Mass at the end of Jan. I was told everything except the bed was in the warehouse and the backorder should only take about 3-4 weeks. I paid in full on my credit card. After 4 weeks when I didnt hear from them I called to check on the status and was informed the bed was in stock but 3 other pieces were on backorder now. I asked what happened to them because they were in stock when I placed my order. They told me because I had not scheduled delivery sometimes the warehouse will allocate the furniture to other orders that are ready for delivery. So they basically sold my furniture to someone else. I said how could I have scheduled delivery if the bed was not in stock, and if I chose to wait for these 3 pieces to arrive what will prevent Bobs from selling the bed thats in stock now? This could go on forever! Thats Sleazy! I heard apologies and promises to try and expedite the items. I asked, how if its not in the warehouse. She told me if a manager or salesman get involved they might be able to divert some pieces that are not ready for delivery, perhaps because they were not paid in full yet. So they were going to screw someone else! I made it clear I had no confidence that this was going to work out and was prepared to cancel my order if my furniture was not scheduled for delivery this week. She promised to do her best and call me back with a status in a few minutes. She called to offer more apologies for not having the time to get to my request because it was so busy. So I was not important enough! They were too busy lining up their next victims. After waiting a couple of hours I decided to drive the 30 minutes to get a full refund. I was both glad and surprised there was no hassle getting a credit against my card. Surprised because no one seemed to even care they just lost an $1800 sale, not to mention a customer for life. The C/S person called back 4 hours later with more apologies and mentioned she was aware I had already been there to get a full refund. The customer service folks in Worcester were polite but in the end not helpful. Bobs business practices are sleazy and at the heart of the problem. If any sales person or manager has the ability to steal the furniture from your paid in full order, that is just wrong. Run, dont walk away from Bobs Discount Furniture.
Marty
Westboro Massachusetts