I was on staff as a pre-production specialist at a printing company 12 months ago. Alan Brody, A MIT Professor and author of White Shaka Boy submitted files for print production. Now; turn around time is typically 10 business days for books to get produced as long as files come in correctly, but this MIT Professor submitted files for his book one page at a time, and all different sizes. He did pay up front a deposit back in January but tried a false chargeback because he couldn't get his files correct. It took literally a full year (6 months of which he was silent and trying to work his files correctly) and over 50 hours of prepress time to get his files correct. His initial book quote was based on 62 pages, but that doubled, to 122 (he was counting pages not sides), and he is after one full year completely harassing the print company to produce the books without covering the prepress costs he incurred, and not wanting to pay for the double page count.
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