I purchased two tickets to see John Mayer in March. Unfortunately I am unable to so I thought it would be a good idea to sell them on STUBHUB. Biggest mistake ever! I posted them on STUBHUB and when they sold I went to my ticketmaster account to print tickets to only find out that MY tickets were premium seating and were paperless. The ticket IS my credit card, which was stolen a week before this ordeal. The only way to get into this concert with premium seating you MUST present the original credit card and ID. I was not aware of this and I immedialty called STUBHUB. They acted like they never heard of paperless ticketing before-which is a lie. There are articles on thier website that discuss the future of paperless tickets. The agent told me that they are going to charge me a fee so that they could "replace" the tickets. They would not tell me the fee. They told me someone will be contacting me to go over the fee. One week later still no phone call AND no reply back from my email; I received an email today that they charged my AMEX $197.00 since they need full fill the buyers order.
I called several times today and spoke to one of the supervisors, Brian. He basically told me they had to charge this fee in order to replace my tickets in the same section for the buyer. I have an issue with this because there are no PAPER tickets for premium seating. So how could STUBHUB charge me a fee to replace tickets within the same area if there are NO tickets. The ticket is the credit card.
I feel that they are being dishonest and scamming sellers, especially ones new at this, by allowing them to POST tickets to concerts that are PAPERLESS. John Mayer opted for floor and lower levels to be paperless. STUBHUB will either refund the buyers money since one cannot buy these seats through a broker OR offer him nosebleed seats, while I am STUCK with a $197 replacement fee when the nosebleed seat tickets are not even going for that much.
STUBHUB is fully aware of the industry changing to paperless and they also are aware of paperless venues like Miley Cirus, John Mayer, AC/CD, etc. I feel they took full advantage of me. They should put a disclaimer to sellers about paperless tickets like they do for buyers.
I still do not understand how they are telling me that they have a seller with two tickets for the same section and now I am paying $197 to replace them with these tickets. My section is paperless!
I will continue to report, blog, vblog, etc until I get this resolved.
Nikki
@yahoo.com
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