Just 2 days before I purchased sony HDRXR500 HD camcorder from abesofMaine website. One of the CSR "Rob" Called me and confirmed my shipping and billing address and tried to sell me some additional package (battery, charger, uv filter and camcorder bag) which I softly refused and reiterated that I dont want these items. But immediately after 10 mins I got a confirmation mail from AbesofMaine which included this additional package item ($125) along with the Camcorder.
I received this shippment on Friday and I called CSR for RMA# in order to return this, but nobody responded me.
Then On Sunday, I came in person to store at Edision in order to return all these Items. But person named "Ike", whom I met first told me that there is no CSR (Customer Service representative) and asked me to call after some time, When I called him after an one hour, he asked me to come to store and do return. When I went again, a person name Kyle, was ready to take refund and took photocopy of my "Order Receipt" which came along with the shipment and wrote "Refund" by normal pen with a refund amount and asked to to drop the package in store and take this hand written "Order receipt" with me (and he quoted me that billing dept people are not in the office today, he can not give me official return receipts). He also said in 3-4 days, I would be receiving a confirmation email about these return transactions and amount will be returned to "Bill of Later" through which I took fianance for this purchasing.
I was not confident with the handwritten refund process and didnt return items and told kyle that I would come again tomm in store for this refund and collect official return receipt, once billing dept peoples are available. I will go tommorrow and try to do refund. Will post my experience based upon my tommorrows visit.
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