Usacomplaints.com » Miscellaneous » Complaint / Review: Linksys by Cisco - Total Rip Off. #557434

Complaint / Review
Linksys by Cisco
Total Rip Off

Hi,

First of all, they try to rip you off to collect technical support fee but they avoid to tell you the simplest thing if you reset your router your password will reset itself.

Second, they they brake your router when they troubleshoot it and then they try to sell you a refurbished router which only cost $29 for $179.

Third they don't cancel your order even though they say they have canceled it. They promise you to send free return shipping label and they don't send it.

Fourth they say "we apologize it is all our fault" and they promise the refund the tech service fee and the router cost but they refund NOTHING at the end.

I will go ahead and open a dispute by my credit card company and try to collect all the money they ripped off from me.

Buy a Linksys/Cisco product again??? NEVER and I don't recommend to anyone. Moreover their products are not in good quality and get defective pretty soon and the customer service is NOT helpful at all.

I bought a linksys router 9 months ago. I changed the password than I forgot it. I called Liksys technical support and asked help. I spoke to Arpit - Patch number (71149) he told me if I had the receipt, I told him that I didn't keep the receipt and he looked by the serial number of the router and told me it is out of warranty and I needed to pay $29.99 for technical support. I had to accept it.

He entered into my computer and tried to upgrade the firmware but he was out of patience to wait enough and the firmware didn't update. The router stopped working. He told me it is not repairable anymore and I need to purchase another router. He connected me to his supervisor Neil. He tried to sell me a router which cost $179 but since I paid $29.99 and Arpit the technician broke my router while troubleshooting, I could pay only $150 to have it. I said it is too expensive for me. Then, Neil lower the price to $100. I said it's still too expensive for me. Then he lowered the price to $59.99. I said I am not willing to pay that much and told him that Cisco should send the same router what the technician broke when he was troubleshooting. Supervisor told me they don't manufacture the same model anymore and I need to buy the router what he offered to me. This time he made the price for $38.05 for brand new latest model router. I accepted the offer.

I got a confirmation email from them and the router was not brand new it was refurbished. I looked the price in Ebay the sell it for $29. I called Linksys and spoke to May to cancel the order after 10 minutes. She confirmed that my order was canceled but they sent the router to my address and charged my credit card. I called technical service manager Jackie and explained the situation she accepted that the technician broke my router and they would refund my $29,99 technical support fee. Another manager "Manual" called me after and told me he initiated the refund.

Then, I called customer service and spoke to manager Phia - patch number (16340) and filed a complaint about all what happened. She apologized and promised to send me a free return label. She said your technical support fee has been refunded and she would like to offer another free troubleshooting to make the broken router work again. The second technician succeeded to make it work.

3 days later I didn't receive any free return label from them and I called them again.By chance I spoke again to Phia customer service Manager and she said she sends right away the free return label and the RMA number. Yes I received the RMA number but not the free return label. Moreover now she says she wouldn't give technical support fee back because the 2. Technician solved my problem. Actually 2. Technician didn't do ANYTHING than repairing the router which had been broken by the first technician.


Offender: Linksys by Cisco

Country: USA

Category: Miscellaneous

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