We had ADT for 2 years and never had an issue until we tried to cancel them. The didn't inform us of the cancellation fee, We are military and I received a Permanent change of duty and they did not inform us that we could send them our orders and waive the cancellation fee. They sent us a bill and we called and they told us not to pay it. A month later we received another bill with a late fee we called again and they told us not to pay it because the cancellation had not went through. I sent them my orders a week ago and they still haven't received it or they loss it. I faxed them my orders today and they can't even tell me if they received my fax. One of the customer service reps said we couldn't pay them the other customer service lady let us make a payment. One of thier customer service reps said they reported us to the collecting agency the other said they haven't. They have no clue what is going on and they have the worst customer service that any company can have! Multiple people on the BBB website has wrote reviews regarding this security company. I strongly recommend staying away from this company.
0 comments