I began doing business with Group ISO since last year. Then all of a sudden, all the funds I have processed were never been paid to me. But I was told its because they could not catch the customer, so in 6 months they would release the funds. After 6 months all the funds disappeared, and nobody could explain where are the funds, because "there were no transactions in the first place".
After the 4 months of the closing of the first account, I decided to give them a second chance and set up a new merchant account. I had more problems then benefits. This company is looking for every single opportunity how to steal the funds. For the first $3500 transaction, I had credit card authorization form, issuing bank verified that transaction was good, also in Verified by Visa was used. To get the these funds it took me almost a month. Then I had additional transactions totalling $18,000. Out of this amount I got only $5,000 and then suddenly I stopped receiving deposits. Nobody called me. Then after 10 days I was able to reach Melissa Avery from Risk Department. To reach her its almost mission impossible, and the reason is funny: "she is not picking up the phone, but she is on her desk (before they connect they ask who is calling)". So after providing proof of deliveries, after 3 days she came up with new idea the chargebacks could take place in 540 days! (max is 120). So she wanted to hold all the funds. Another funny thing, out of $13,000 they owed me, she said they only owe me $4000. I asked where is the remaining money, she said she does not understand what I am talking about. After long negotiations she decided to keep the funds and agreed to call back next day to let me know whats going to happen. Of course she she never called me.
I checked on the internet this company, and I found that this is how they do business. Lots of people got scammed this way. I contacted my customer and I issued them credits, in return they would have sent me the payments in form of checks. But here is another trick, Melissa shut the "batch processing" down, leaving only authorizations available, which means, nothing comes in, and nothing goes out (Refund are impossible and no-one can get the money that Group ISO stole - not even the customers whom the funds came from in the first place).
Keep away from this crook company, instead go to big banks such as Chase or Bank of America. They dont play such games.
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