I have been charged numerous overdraft fees over a two-day period. While I acknowledge that the first day's fees are levied correctly, the second day's fees are unjust, in that I had long ago signed up for BoA's e-mail alerts. These alerts should e-mail me directly in case of insufficient funds in the account.
The bank acknowledged via electronic message that there did not appear to be any alerts sent, but refused my claim to be reimbursed the over=draft fees, going on and on about clearing my browser cache when logging in, etc.
I am a computer professional, and I know more about browser cache than all the bank's customer service representatives combined. They simply refuse to answer the issue, i.E., if alerts do not work, why is the service still made available? This provides a false sense of security to the bank's customers.
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