I ordered the Bender Core Method DVD Kit one month ago. I received the product within the time specified and considered this to be a smooth internet transaction. However, within 2 weeks I started getting calls up to 20 times a day. If I answered, they would hang up, if it went to VM, they would not leave a message. Did a little research online and found out it was a telemarketing company that got information from my Bender Ball purchase. Followed directions from other consumers who reported online and told them I would not verify anything, and to immediately take my name off their list. Calls stopped and all was well... Until...
This morning I checked my debit card account online and found a pending charge for $26.98 from Bender Ball. Called the customer service number (800-601-7088) and was told I had signed up for their Continuity Program and agreed to get new dvd's monthly. Apparently, it is included free with shipments, except that they forgot to inform the customer of this fact. I told the CS person that I wanted the program canceled and the money refunded to my debit card. I got a cancellation number and was told that the dvd had already shipped and I was given a RMA# and told that when they received it, they would refund my money less shipping.
I requested to speak with a manager... Was put on hold and after 1 hour, gave up. Unfortunately I did not check with complaint before ordering from them. I will update this when I know the status of my refund.
I implore you NOT to do business with these people.in my view, this is credit card fraud and they are definitely NOT a respectable company.
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