I was contacted by phone on 1/4/10 by this company having never heard of them previously. Long story short I agreed to pay $995.00 and get the USB and mouse biometric devices they wanted me to distribute for them. All this after a grueling 3 1/2 hours on the phone and ultimately beng told I was speaking to Phil Smith the owner of the company who made me a 'special deal'. I had agreed to this on the basis that I could cancel for a refund after my review of the items and materials if I chose not to continue. I was subjected to incredible high-pressure sales tactics but it sounds believable and the answer to my financial difficulties-even my dreams! After some serious thought I decided this was not for me and attempted to cancel the 'deal' and get my money back.
Fortunately, I did not e-sign the agreement they emailed to me! I have spoken to many of the same people mentioned in the above usacomplaints.com. Here are a couple names I haven't seen yet on this site of people I have spoken with at this company: Laura Dale-New business development; Sherry Williams-Accounting; Chris Rainbow (not sure who he is). I have been trying to cancel and get my money back for a week now and getting a total run-around. They keep passing me to others when they bother to call back. I keep getting told that "I cannot help you with that; you need to speak to so-and so who is busy but will call back". They have not responded a single time as promised and I have called back numerous times leaving messages. It seems that they screen calls with some type of caller ID system-I've had difficulty getting anyone to speak to on the phone since I requested the refund-getting shunted to an answering system to leave a message.
I finally got hold of Tay Craig today (1/23/10) and was subjected to the most abusive, rude, demeaning and insulting sales tactics I have ever heard. (I know what I am talking about here-I was a successful car salesperson for 6 years and this was way beyond anything I ever heard of or saw in that business.) They were totally unscrupulous. He finally agreed that he would refund $125.00 of my $995.00 and that I could "take it or leave it". I said that was outrageous! And got more abuse at which point I hung up on his offensive, insulting language. I did tell him that if USA Supreme Technology did not refund the bulk of my money I would be speaking to the Arizona State's Attorney Office on Monday morning. Suprise-in about 20 minutes I got a call from Sherry Williams (Accounting) who told me that a refund of $500 would be processed to the credit card I had used but takes 48 hours to process. Another lie? I won't know for a few days.
Unfortunately, the $495.00 difference had come directly from my checking account and they apparently feel that I have no recourse to get that back. We'll see about that. Oddly enough, they don't seem interested in getting the stuff they sent me back. I've told them repeatedly that I have it ready to ship back to them per their instructions-but they don't provide any! My anger at this treatment caused me to call the Phoenix Police Department today. Of course, they couldn't help much except to verify that the address was real. The officer did mention that since the transaction with me did cross state lines I would be wise to contact the FBI. They may be able to prosecute under federal racketeering laws and put this company and its people away. I would encourage anyone else with similar experiences to do the same.
These people are preying on people who want and/or need additional income and/or a job. What better times for these crooks to pursue their nefarious crimes! They are using the fundamental human desire to improve our stations in life to steal money from honest and trusting people. I am not done with them yet and will update this report when I have more information. Hopefully in a week or so.
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