I started to work with Auto Relief Group Mid-January it's now late April and I still haven't received any type of help from them. They will not call you with any information or status on how you're loan modification is going, the only status you will get is if you call, the account executives will not return your calls if you leave any messages, so I suggest speaking to ANY representative, they will give you their extention and act as if they will help you, BUT they won't so continue calling different representatives. The representative says it'll take about 6 weeks to complete the process, it's now months. I 've been calling every week to get status and i get the same answer, "we've already sent in your proposal, we're just waiting for an answer back from your lender, but we are negotiating with your lender. You have to understand, Wells Fargo and Americredit are the two biggest lender we work with and we send about 50 proposals a day, so they probably haven't gotten to your file yet." My cars now repossess! I called Auto Relief Group to let them know - they haven't done anything for me and I demand a refund, the 1st representative said, " Well, I'm sorry to hear that, but unfortanately we won't be able to refund any money because we've already sent you your option report." It told her, i don't care, because that option report didnt' help me at all and I wanted to speak to a supervisor or a manager. She then transfer me to a voicemail and i left a message on there (04/06), I still haven't heard back. I called again and spoke to another representive, gave her my story all over again, this time she couldn't find me in the system and says she'll call me back within 15 minutes and if i dont hear from her I can call her back at her extention. I told her I much rather be on hold than have her call me back because every representative that said they we're going to call me back never did. She promised to call be back and after 30 minutes i called back and left her a message because i didnt hear from her. I called back again and spoke to another representive and this time I told her I much rather speak to a supervisor or manager because she's not going to like me very much, she asked that i speak to her and maybe she can help because she would have to put in a request for a manager to call me back. I then gave her the short story to my problem and demanded for my money back. She tried to tell me she couldnt because of the stupid option report, but i cut her off and told her i've heard it all and i don't care. She then said she would have to out in a request for a refund, but i probable wont get it back. I said then i much rather speak to a manager. She transfered me to someone else and after a long 15 minutes of giving her my frustrations i decided to have a put in a request for a manager to call me back - let's see how long it'll take for someone to call me back.!!!
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