Wix.com is probably (actually, definitely) the worst company I have ever dealt with, whether online or bricks-and-mortar. I run a small web design company, and we recently started desiging clients' websites through Wix, so that the clients could take control of their own websites once the basic design was done by us professionals.
The problems started when I 'degraded' a customer account from premium-no-ads to free. Only, what happened was that Wix repeatedly billed me every month for said account despite the fact that it had reverted to free. Although I eventually got my money back (no apology of course), I had to put in a gargantuan amount of work! Their customer service is despicably rude and it was only after I publicly humiliated them by posting the full and frank details of the case on their own forum (which received well over a hundred views) that I got my money back.
The latest fiasco, still unresolved, is that Wix has cancelled two plans on my account. Both plans belong to businesses whose websites I designed. The two businesses in question paid me for a year's hosting; I then did the transaction with Wix. But what happened? According to Wix I 'cancelled' them. I've tried asking Wix the rhetorical question: why would I possibly cancel my own clients' accounts that they've paid for, but have received no reply.
Wix.com's customer 'service' is abismal, their billing system is a mess, and they're the plain rudest company I've ever had the misfortune of dealing with.
My advice: stay well away (Wxxxx would be a good alternative).
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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