On December 20 I regrettably took my vehicle to Merchant's tire at 7713 Harford Rd.
To have two tires installed. The technician damaged my vehicle by breaking a wheel stud.
This individual immediatly took responsibility for it by promising to replace it at a
date.By the time I left the location this individual reneged on the offer, and stated
that it wasn't his fault. I contacted the incompetent service manager who of course backed
his high school drop out technician on his decision. I then contacted the so called
complaint center, which was useless because they claimed someone would be in contact with
me in reference to my complaint. After hearing nothing for two weeks I spoke with the general
managerJonathon C. Luther who agreed to fix the damage and we set up an appointment for the following day.
After hanging up with this Luther character no later than ten seconds he calls back and stated " well on
second thought i don't feel we are liable" and advised me that i may keep my appointment, but will have to
pay them for the repairs of the damage caused by them.
I then recontacted the complaint center and asked for the district manager. The district manager did
contact me and of course true to form of the company's lack of professionalism and intelligent forms of life I was denied
restitution once again. Of course I wasn't going to let it go, SO I then recontacted the complaint center to speak with
someone on The corporate level. It's been one month since I've heard anything. The repairs to the vehicle would cost around
50 dollars! It's just the principle! I advised them that I purchased the parts, and I just wanted the labor since after all they
damaged my vehicle! Whatever you do don't even go there to put air in your tire's!
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