Our fan went out in our vehicle, which will allow the vehicle to overheat. Before taking it to a shop to be fixed, we needed a new tire. My husband took it to the Hamilton, NJ Wal-Mart Tire and Lube Center. He told the technician about the problem, and had him say several times that he understood to turn it off once it was in the bay, so it would not overheat, before handing him the keys.
My husband then stood in line behind two other customers giving the attendant all their information. The technician who took our keys could not find a tire that would fit our vehicle, so the manager told him to get one off the top shelf. He went back into the store, found a ladder, climbed up and got the tire off the top shelf, put the ladder away, rolled the tire out of the store, and then... There was a loud explosion! He had left our vehicle running for 20 minutes, it had overhetaed, the radiator cracked, and the engine block cracked... $5,000. Oo worth of damage! My husband wrote up a statement detailing what happened, and had the assistent store manager sign it, managers agreed at the time, that the technician should have turned the vehicle off. My husband had them file a claim as well while he was there.
My husband had to leave the vehicle there, and rent a car to go get our son from shcool, he was late to the school because of this event, and our 5 yr old son had to sit in the school office until my husband got there. Wal-Mart had our vehicle towed to our house.
We have been renting a car now for 3 mths. We have not been able to pay our rent and utilities because of renting this car, which we need to get to work, and to get our son to anf fro school, (our vehicle was paid for). Now, we are out of money, do not get paid for another two weeks, and dont know how we will get to work, to keep food on the table and our heads above water.
The assistent manager told the claims rep that she signed the statment agreeing that she was the one who took the statement??? And so, they say it is not their responsibility to pay for anything! All we asked for is them to pay for the damages, and reimburse us for the rental car! It would be a tiny amount for the Wal-Mart corporation, and a life changing amount for us! Please help if you can!!
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