Do not shop here! At least not the one on 5th Ave
This past weekend I went to the store on 97 5th Avenue and had the worst experience ever. We had terrible customer service but I decided to still buy a pair of boots. Big mistake. The salesperson was extremely rude and when I got home, there was only one shoe in the box. I did not get upset because everyone makes mistakes. When I called the store back, instead of apologizing, the salesgirl accused me of trying to steal a single shoe. She was very bitchy and kept saying she brought me both shoes. At every shoe store, the sales associate checks the box to make sure both shoes are in the box and are the proper size. I was getting very annoyed and asked if I could return the shoe and she said that I could not. I told her I did not appreciate her accusing me of stealing. If I wanted to steal, I would not have all the details of the transaction and one shoe. Five minutes later she found the shoe and said she would out it on hold.in all this time, she never once apologized or admitted she was wrong.
Overall, Aldo has definitely lost a lot of customers because I definitely have told everyone to avoid shopping there. Hopefully they will change their customer service in the future.
0 comments