I have been to Kay Jewelers store at Mall of louisiana, Baton Rouge LA to buy a ring for my Fiance. The Sales Person whose name was Keith sold us the ring with the commitment that if we buy that day then we can come back after a week to collect our ring and he will return our 10% amount as they are starting a sale within a week and he can give us a cash back. There was another lady as sales person with him. I paid the full amount for the ring and When I went there after a week to get the ring. To my biggest surprise the Store Manager Kim denied to honor the sales persons commitment and was really rude. She ignored both her sales persons who were present there and who confirmed that they offered us 10% cash back. I have never seen such a rude and unethical Manager for who customer care is nothing and she can compromise loosing a business then honoring the commitment from her own sales team.
I will never recommend anyone to buy anything from Kay's as I can't trust their support and commitment of service and products.
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