I think there are so many bad reviews out there because when people have a transaction that goes well, they don't think about going out and complimenting. We all just expect that things will go smoothly.
My Kay Jewelers experiences have been great. My fiance had a ring made for me abroad and due to the type of metal the ring was made out of, resizing could not be done without damaging the whole ring. We decided to get a ring locally that could be repaired or re-sized if needed.
After looking at several different local jewelers and other chain stores and dealing with some rather unhelpful sales people, we found the perfect ring at Kay Jewelers.
The people at the store were very friendly, and took lots of time to answer all of our questions, talk about our options, etc. They were very respectful of our price range and didn't pressure us into a more expensive ring. They helped us to customize one of their existing rings by replacing the center diamond with a natural sapphire to match my original engagement ring.
They told me that the ring would be ready in 2 weeks (it needed to be sent to the company for re-sizing and the stone changes) and it was ready when they said it would be. I picked it up and have been very impressed with the durability. The ring has many smaller stones on the split shank and around the 3 larger stones. They are all very securely in place and sturdy. I love this ring.
Now it has come time for us to look for wedding bands. My engagement ring had a band that went with it in previous catalogs, but the band has recently been discontinued. The manager of the store took time to call the company and try to track down that band for me.
With no luck, they spent time with me on two different occasions to try to find a ring that would complement mine, showing me lots of different options at different price points. They wrote down all of the information for me and researched the sales prices of the items so we could continue to research at home.
They even let me know when there would be a sale on the rings to help me get the best price possible. I also visited another Kay's location and was greeted with the same friendly and helpful staff.
I would highly recommend Kay Jewelers to anyone looking for jewelery. We too got a Kay's card to purchase our rings and with on-time payments, you will not be charged interest on your purchase (any way to save a buck these days is appreciated!)
Again, I have been really impressed.
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