Hi,
If anyone is looking to buy a car please never buy from this dealer and you will repent for life. I have so many issues with this dealer that I am going to Sue them.
1. First they never put the price of the car on their website and allure people showing wrong monthly payments and they even don't mention number of months or other terms which is illegal. And when you actually go there they will tell you that there will be big balloon payment in the last month. The ad they put on their website shows lot of features on the car and they are lying about those also. And when I went to pick up the car the car was standing in the car wash shop when i clearly told them the time when i will come and pick up the car and they just gave me the car end of the day around at 8:00pm before closing there show room.
2. This Guy Ronney i have never seen bigger idiot and liar and cheater than him in life and all these guys think they are too smart swindling with people. He doesn't put itemized fees and payments on the contract and since I was very excited to pick up my car and it was getting late he made me signed on some papers without putting any values just showing the total on one paper and he told me he will mail the contract immediately next day. And I have called them and emailed them more than 50 times to send me the contract and sending papers from NY to NJ he took exactly 60 days. And he says they have send 3 times and papers are lost in mail.
3. When i picked up the car I was told it is a fully loaded car and they are lots of features in BMW and they all are not standard and when i picked up the car and on the way back i found out lot of things were missing. And I informed them immediately next morning and they told me they will exchange the car and for 4 weeks that idiot and cheat played with me and told me pick any other car from the dealer ship and we can exchange the car and adjust the price without any deductions to me. And after 4 weeks he told me that he can't do the exchange and he told me that that illegal. And this guy kept the phone down.
4. When I got the contract after 60 days i found out that the price is not itemized properly and he made me buy the Warranty from them and he didn't put that any were in the contract the itemized cost of the warranty. I had the paper and i spoke to the sales rep who helped me and we found out that i was charged almost $650 more than we decided on the price and the Sales Manager who is another biggest idiot, Cheat and swindler in there company told me that they agree i was charged more but they can't do any thing since the contract is signed and I have already financed the car.
5. Then after first few days itself when I started having problems with them i decided to cancel my warranty and get the money refund and today it is more than 12 weeks and they haven't done that. I finally got tired and went all the way from Philadelphia to NY to meet them and which i informed 3 days in advance that i will coming on Monday Jan 11th to get these issues resolved and confirmed by phone also and no one spoke to me this guy Ronney and Avi (alias Albert) was sitting right there. And Ronney was pretending he was busy and this idiot Avi pretended he is not the sales Manager and he left for the day and Sales guy and Receptionist had told me that he is Avi (Alias Albert) and they made me sit for 3 hours and no one spoke to me. And this guy who is the owner who don't talk to customers because he is a big shot.
6. After I got the car I have a small issue with the one of the tires I have a flat tire and then i took to authorized BMW dealer and they told me that this car has been gone through a major accident which is not there in the Car fax and they fixed themselves and we can see the color difference on the side doors and the back bumper is not fixed properly. I have proof for all the issues and if anyone wants to contact me I have recorded the voice conversations and then I have emails exchanged between Ronney, Avi and Josh (Salesrep). Please I want this dealership should be shut down or they should pay for what mental trauma I have gone through and I am not going to leave them and i want them to take the car back and pay for every penny I lost on that car and apologize to me and pay for my time and mental pressure. And I hope someone else also who is frustrated with them should SUE them. Thanks MADAN
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