I brought in an ad for the sale of the vehicle with the price $31,888. After signing all documents and looking at the simple interest contract it stated that the vehicle's sale price was $33,383. The term of the loan was negotiated for 72 months and on the contract stated 75 months. I questioned the loan officer and he stated that due to the extended warranty he had to extend the terms. This was not disclosed to me at the time of signing. I was told that the warranty would add $25 to my monthly payment. The warranty cost $2500. $25 a month for 72 months equals $1800 plus three extra months of payments that was added came to a grand total of $3429 for a $2500 warranty. I also questioned the salespeerson about the price and he said that a "Desert Protection Package" was added bringing the sales price up. This was done without my knowledge and is not itemized on the sales contract. Who knows if they even added the package or not. I told him that I did not want this package and he said that all the vehicles come with this, which is a lie. He told me to speak to Greg Harris, a manager. When I spoke with him I explained the situation and that I did not want the package. He seemed helpful at first saying that he would pull my file and call me back. He never did. I attempted to call him on his cell and at work. He answered his cell and when I spoke we got disconnected, not sure if he hung up or not. I called right back and this time no answer so I left a message. Still no reply. I feel like I was mistreated and the salesperson used deceitful tactics in selling me this vehicle. The customer service that I received at the dealership when trying to resolve my issues was horrible. The manager is obviously avoiding me and the situation.
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