Dishonest service practice at Arlinton Toyota, IL
The service person added service without noticing me and tried to over-bill me.
At first, he told recommended 1) braker replace ment 2) 3-tire replacement and 3) alignment. And he told me my car maintainance are good (I do regular maintaince there many times). I only chosed 1). And he give me 10% discount (I usually have it since of a regular customer).
When it was done, here is "oil exchange (around $20)" and "tire rotation (around $45)". I told him I am not happy with that. And he mentioned that my car maintainance are good explicitly. And I can have that at regular maintainance anyhow. Then he showed me the paper I signed. Well I indeed signed it, BUT without his noticing me.
After dispute, he took "oil exchange" off and then remove the discount. The bill went up from $310 to $317 (around instead). I felt doulbe-cheated.
A service person added service (I do not need) with out notice. And now he removed one portion of bill and the bill goes up. I fully disappointed with this. This is typically over-charge and cheat on customer (and an regular customer). This is double cheat.
I got really angery and asked the key (their said need to pay the bill first. Otherwise no key). I said I will call taxi and go home. After minutes of dispute, they left the 10% discount there. I pay the bill (with tire rotation about $45) and went home.
The service person's name is Peter. I fully do not recommend any service at Arlington Toyota. They are not honest persons.
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