I shop at my local Albertsons often. Fri morning I went through their self check out. I was using two of their coupons on the paper for potatoes and cheese. I scanned the first one for the potatoes, and only got credit off one bag, was not able to scan a 2nd time because the machine kept telling me to insert coupon. Where you insert coupon, there is a note stating we need to give the coupons to the cashier. So I finish my order and give the cashier my coupons and mention I received credit for one bag of potatoes already. Cashier tells me to slide my debit card. So I do, and then ask if she is crediting my coupon savings of $5.49 to the debit. She said she is, and I asked how long before it shows up. She said instantly. Well it isn't instantly. I came home later that day and checked my account, no debit of my coupon savings, not to mention their bank also is holding $1.00. I called customer service, they gave me the name of the book keeper. I called and spoke with her and she said, usually it is in minutes. Then she said we have the option of debit or cash. I told her there was no option given to me. She said if it is not in there Monday to let her know. I just called and there is not a pending of my coupon savings at all, and my $1.00 is still being held. I am not happy! The option should have been given to me, it wasn't. Now MY money is being held, plus not being put in my account yet, therefore, feel like I have been ripped off a little bit, because until I get that savings in coupons, I have paid full price. This benefits Albertsons, because every day they hold my money a little longer, they get a little more interest on it. We are in a recession people, that is why I am so upset. I will not shop with them anymore after this. If you can't trust your neighborhood grocery store.
0 comments