I just discovered that for the past two months, my credit card has been charged a $7.00 fee from some company called WLI Reservation Rewards. After disputing the charge with the credit card company, the credit card company gave me their telephone number.
I called the WLI Reservation Rewards customer service. I told them at the start of the call that the call was being recorded. The customer service agent said they could not speak to me if the conversation was being recorded.
After telling them that the recorder was switched off, I explained that I have never purchased anything from them or even heard of their company. The man said I had authorized the monthly charge when making a purchase on a Yahoo shopping store. I had made about four purchases that day for home furnishings, so I am not sure which one it was.
The man informed me that they could cancel my account, but could only refund charges for the current month. I told him I was disputing the previous month through the credit card company.
I remembered getting a popup after one of the purchases stating that I had earned enough points from the purchase to get a reward. I clicked on the popup and was taken to someplace inside a rewards site at a different company. The reward was restaurant coupons or something that I was not interested in so I exited. According to the customer service rep there is some fine print in there somewhere and when you click on the link it authorizes them to begin charging you $7.00 each month. At no time did I ever give this company my credit card number.
After thinking about it for a few minutes, I called back a second time and got a woman in customer service. I told her the previous rep told me that they could only refund for this month's charge. She confirmed that this was correct.
I then said "Could you please tell me who gave you my credit card number, because I certainly didn't". She said "I will have to put you on hold". After a long delay, she returned and said "We are going to make an exception and return last month's fee". She declined, however, to reveal from whom they obtained my credit card number or purchase anything.
I found many similar complaints against WLI Reservations Rewards on the Internet. I don't understand how a copmpany can give another company your credit card without permission.
Be careful and read all of the fine print when you click on any online purchase confirmations. I will no longer access shopping sites via Yahoo!
0 comments