Tuesday, (3/24) I went into your Branch at Gilbert and Guadalupe to pay overdraft fees and figure out why I wasn't receiving banking notifications. I was already very embarrassed about the situation, and the teller made me feel like I wasn't valued at all. When I asked about the notifications, she automatically assumed I was trying to get out of fees, and proceeded to tell me any errors were mine and my fees were not her problem. It was extremely rude and unprofessional. At this point I asked if there was a phone number or person I could talk to higher up, and she refused, saying there was none. I've always had great service with Bank of America, but I was so upset by this experience, I asked her to close my account. I doubt I'll be back. That was the worst customer service I've ever had in my life.
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