Complaint / review text:
Verizon has to be in bed with a scam company called Solow.com that charges your cell phone for premium text messages you never agreed to get. Solow has charged 9.99 on my bill for the past 8 months that was never authorizedin any wayshape or form and Solow cannot prove I authorized such charges. My cell phone bill is automatically paid online. So I realy never see a bill. Sincethe amount seemed constant I never checked until 8 months of solows dirty deedshad been done. Upon calling Verizon they simply credited me for one month ofSolows charges.
Do a simple internet search and see that Solow and Verizon customers havebeen bilked out of millions! Realize those are only the folks that complainonline. I am sure there are many many more. Perhaps thousands of people!
Verizon does not care in the slightest they only suggest putting a block on my phone to prevent future fraud. But that does not retrieve mymoney and yes it is Verizons fault for knowingly allowing charges from acompany with a horrid reputation. A credit card company calls the customer if they see a suspiciouscharge and believes you when you say you did not make it. Why didn't Verizon? The regular phone company credits you when you say you did not make a call-NotVerizon!!! Calling solow gets you a message machine. They actually called me back and said they would refund their fraudulent charges but I have not seen any money and seeing all the posts online I am sure I won't see any. Nothing short of 100% refunds to each customer claiming fraud will clearVerizon and solow.com in my mind.