I been with direct tv for over 8 years i dont hold any contract to there service after the 1st year i signed up. I wanted to cancel my service due to the tivo dvr stop workin. I called customer service due to i was done with the past crappy service i received. Customer service didnt not want me to cancel when we had got to the stage when i was turned over to that department to discontinue service. They asked question after question why i wanted to cancel well after 4 call drops so called i was already mad. I called back and explain i wanted to talk to a supervisor he told me to give them a chance i had a insurance policy with them i was enrolled with. I explain i did not want to use it he said give it a chance. He told me since i paid the charge for repair service it would be covered. I asked him does this start any contract with you guys he said no its a insurance policy like a car u take it in for repair the insurance covers it. They sent out the unit. I was with out tv in my bedroom for a week i was told they would credit me for that.
I notice i received a new direct card that was white not blue when i called in i explain i have my old card they said throw the unit and card away to use the new one. I told them if this unit does not work i will cancel my service there reply was no problem we dont want that we want your service. The customer service rep asked if i had a hi def tv cause they had new hi def receivers for 75-100 dollers if i signed up if i recall correct 24 months i said no i dont want a contract his reply was okay no problem i understand. I notice it said refurbish on the new unit and i asked why is that. There reply was. The insurance is for old units we dont give out new ones only when you open a new account or sign up for x amount of months. They activated the receiver. The receiver was actin up the next day after a week i was upset and i found out i didnt get what i was told a "Tivo" i got a "DDR" there worlds apart on service "DDR". I explain that to the customer service they said they dont deal with Tivo any more its been years and she explain thats all they had since i ws use'n my insurance. She spoke to me like a child when i asked to cancel she hung up well i went threw that few times till i gave up and calmed down and waited till the next day to call back. The cycle repeated it self till i snapped. I told them im not gonna pay for service that i did not use and was not happy with. There sorry ass's connected me to the spanish part of direct when i kept request english customer service. The customer service spoke such broke'n english he hung up on me and i went threw that about 5 times every time i called in i spent 2 hrs tryin to cancel my service.
In the end one customer service spoke better english then the rest and explain there where gonna charge me 460.00 dollers to cancel my contract. I explain i have no contract and i explain the past and questions i asked other direct tv customer services reps. He said when i activated the new box that was used not new direct tv had inrolled me as a new customer for a year or two. He claim he was gonna fix it but said rules are rules. He started speakin to me like an idiot tellin me to read the small print when i inrolled into the insurance. My reply was buddy i asked question they gave answer i never received no damn pamphlet or paper work i was told it covers any repairs had nothing to do with contracts. He didnt care i told him you guys are not goin to charge my credit card. His reply was we will and if we dont receive pament for are service we will fill it on your credit report. I explain many many many times i give direct tv no authority to charge my card his reply was cocky he said we will. I was in shock all these years and this is how im been treated they dont care there tryin to screw me or say they did. He explain there gonna send me a box to send back all that was there property and i explain to him that you guys told me it was mine and i should throw away the other unit.
His reply was i dont know what to tell you and if we dont receive the DDR unit they will charge bill me a extra 400. I received a bill statement that they did charge me with out my approval. Never paid with my card always paid with a check but was told they used my card 8-9 years ago to run my credit when i first signed up with direct tv that was on file and at any time they could charge me with out my consent. I filled with capital one my credit card company. I have a active dispute filled but must wait 30 days to see what direct tv cons come up with as i see it they won. I feel like i was robbed with out a gun and now must pay hard earn money due to corporate thugs abuse'n power. They attack my credit card and if that failed they would of attack my credit score just as bad as bad as the first. Kills me inside to know they committed a crime thats no different then a strong arm robbery on the street. Total charge on my card was 537.79. Because they lied to me and found a away to make hundreds of dollars from me. Never sign a document with out my approval but the worlds change i come to learn. I hope some one that has there service reads this and learns from it before its to late.
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