Hello:
I contacted Maytag on the recall they had for our refrigerator. They gave me the name of the service man to come and do whatever they had to do to repair. He came and did his thing and after he left I noticed the refrigerator kept clicking and everytime it clicked it dimmed the lights. He assured us it was just the refrigerator going on to start etc. Next morning everything in the freezer was thawed! He came the next afternoon to check it. Supposedly whatever the part was it was faulty. Great a faulty part to fix the recall! So he again did what he had to do. He contacted Maytag about our loss and they told us to write down everything we had lost in the freezer. Of course they did not give us the full value of what we lost, but we agreed on $280.00. Joanna told us it would take four weeks to receive the check! Two days later we complained that we had to move the dials all the way over to get it somewhat cold and we use to have it right in the middle and worked perfectly. He came to check it and assured us it was ok. He left that morning and we left for 3 days for a mini vacation. When we returned the house had a terrible smell. Opened the refrigerator and everything in the freezer and refrigerator was spoiled. I had restocked our freezer after we lost everything the first time. We called the service guy and he said he could not come that evening but would be over between 2-4:00Pm the next day. He came and told us our refrigerator was now not operable and would need a new one! I called Joanna almost in tears as to what had happened. Took me five hours to clean it out, write everything down as to what we lost and now no food and no refrigerator. We had no problems with our refrigerator. It worked perfectly, but was following through on the recall. I asked to speak to a manager and she said you will either hear from someone today or by Thursday which would be a 3 day wait to hear from someone! We did talk to a manager (Carol) and now she is telling us they no longer make our model (high-end) model, too expensive for Maytag to make and is talking about something comparable. She then says we have to pay $125.00 to receive it. I said well if I was to buy a new refrigerator today I would purchase the french door style with freezer on the bottom and she told me if I wanted that I would have to pay $799.00!!! Maytag destroyed our refrigerator on doing the work for the recall and I don't think I should have to pay anything plus I cannot get the same one as I have right now. I asked Carol if there was someone higher than her that I could speak to and she said no she is the highest. I have been on the internet looking for a CEO or President to talk to about this matter. No agreement on the food as of yet, but we lost over a thousand dollars in food. We are living out of a cooler right now with limited food. With todays economy and having to wait over eight weeks in getting checks from Maytag to buy more food and having to pay out of pocket for a new refrigerator is not easy. I really do not even want another Maytag but if we go to a Whirlpool or another brand she told us it was cost us even more. She said it has to be a Maytag to get the lower price. I think they should give us what we want and we should not have to pay anything! We bought our refrigerator back in 2002 and we paid 1,599.00! They are stating we have to get a certain one and its not as much as we paid for ours and I would think it would have been cheaper back 7 years ago! I cannot seem to speak to anyone higher than Carol. Any suggestions on how to proceed with this? Thanks! Margo Dutile
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