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Complaint / Review
Sears Department Store
Poor Customer Service

Oct 11,2209

Sears Corporate Office

3333 Beverly Street

Hoffman Estates, Illinois 60179

Attn: Supporter and Corporate

Criticism Division Re: Customer Support about Sears Purchase quantity 88537893

To Whom It Might Matter,

I'd prefer to document a criticism from the Store-Manager Sheik Yousuf of Sears Department-Store in Topanga.

Sheik Yousuf - store-manager

Topanga Plaza Shops

21851 Triumph BLVD

Canoga Park, CA 91303

I bought an A300 Sony Camera online last June 8,2009 with purchase quantity 88537893. I picked it-up at North Hollywood Shop the next evening. The man in the getting/shipping area starts the container to exhibit me that components are total before giving me the item.

After I went house to exhibit it to my child, she observed it had been a incorrect design (A200). It had been a mistake on my component that I visited the incorrect design after I include it towards the wagon. Both stated camera has similar bodily functions aside from additional performance. I named the internet aid and informed them what occurred and recommended me to come back it towards the closest Sears Department-Store for an update. And I got her term for that.

September 12,2009 it had been Sunday, I got the item to Topanga Plaza Shops, 21851 Triumph BLVD Canoga Park, CA 91303. I had been speaking with among the salesperson and decided to update my product without any restocking

Charge when they possess the inventory. Anything is sleek, whenever a particular Sheik Yousuf turned up and explained that it had been a container and been utilized currently and he'll cost me 15% restocking charge. Their strategy was towards me is

Powerful and smart. I told him, that somebody has already been assisting me but rather to be ethical, he visited the man who's assisting me and directed him to cost me 15% restocking charge. I spoke to Sheik Yousuf and attempt to cause with him but he insisted he may cost me and went away. I required the shop manager, and nobody really wants to

Position me towards the shop manager. He returned and offered ma a parting phrases he may be the store-manager on-site and nobody can help me with this situation and he went away. I spoke towards the man who designed to assist me and stated he can't do something for he's the supervisor and he's scared to get rid of his work. I visited the 2nd ground, to consider another supervisor but nobody is assisting me aside from one revenue woman that I'll not mention her title within this criticism, passed me the telephone and questioned me to contact 18005494505. She actually seems so sorry for me personally, since in those days, I’m nearly fainting because of my hypertension. The store-manager truly stressed me to the stage I lay down on the ground since I had been trembling horribly. I needed aid and nobody involves assist me with my criticism. This ethical woman attempted to site another supervisor but did appear. This can be a show of bad customer support by Sears Employees. Issues won't gotten t this significantly if Sheik Yousuf understand how to act just like a Store-Manager and understands how cause out appropriately. What had occurred towards the traditional “ Client is Aways Right”. He's therefore violent together with his energy that may provide your income along.

I used the Sears Telephone and named the 18005494505 and talked to Sheryl, she's good and attempting to assist me, I told her what had occurred that evening and just how arrogant the Store-Manager is. She questioned me that she'll contact the store-manager to renounce the 15% restocking charge and he or she may deliver me a totally free Gift Certificate of $40.00 for anyone problems. I informed her, I simply wish to return this product and update it. She set me on-hold after over 10 units and also the point continues to be cut. I attempted to redial again, but this time around its hectic. I never received any calls from her again. She'd my info and my telephone number, I actually informed her, I am utilizing their corporate telephone in the 2nd degree. After an hour or so not reading from anybody of these, I chose to generate North Hollywood to come back and update my Camera. I told them what occurred and confirmed them my bill. The man who assisted me is truly really respectful and ethical. Their name is Jawed. He seems so sorry to discovered how I had been maltreated in Sears Topanga Shop and recommended me the same to contact the Sears Corporate Office. I will sense his sincerity and love for his work. He assisted me and didn't cost me using the 15% restocking charge. The next evening, I kept home recuperating from my tension because of the skilled I'd with Sheik Yousuf. He's one smart store-manager and selfish for energy. Our grievances wasn't noticed by anybody from Sears or served about it. Our tension survived for nearly 7 days and not noticed from Sears’s consultant.

Following A months past, somebody calls me and requesting study about my camera. I told them, you ought to be calling me

About the criticism I submitted after I contact the 18005494505. He questioned me again what occurred and also the same tale was informed to him and that I required an apology from Sheik Yousuf and Sheryl who never return demand my complaint or document it for your corporate workplace. Or did corporate workplace simply dismissed it? This guy that I spoke with, stated that he'll allow his Boss understands what occurred and proceeds to consult me concerning the camera. Exactly what a disgrace? He's simply problem concerning the camera.

Up to now I never, obtained any apology from Sears Company, Sheik Yousuf and Shery. Our family is just a faithful client of Sears from a long time, and we invested each week buying at Sears with my children and start to become section of Sears’s household. All of the individuals who worked there are good and pleasant. The majority of my children understands their people. Today, I’m so frightened to create my loved ones back at Sears that it could occurred again and that I may experience so humihiliated by y the poor support I acquired from Sheik Yousuf. I’m not alone who seems that, I believe all of the clients he handled that far too.

It may be that the instruction for store-manager isn't working or it the coach does not understand how to educate people. You should look at re-training your employees to get a more friendlier method. Begin with your time so that they may quit employing ncompetent employees. And what kiind of motion does Sears Corporate do for this type of arrogance?

However, you've dropped a faithful client and that I may inform my children members and friends about that sad customer support headache.

Respectfully yours,

Francis Cuevas

8526 Worldwide Ave

Canoga Park, 91304

Offender: Sears Department Store

Country: USA   State: California   City: Canoga Park

Category: Miscellaneous

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