On Saturday 10/10/09 at 4:52pm I went to the payless shoesource in Englewood NJ to purchase a pair of shoes for my son. Like most 9 year olds the last place he wants to be is out shopping with me. I purchased a pair of 6 1/2 black dress shoes for him
Retail Price 29.99
I had a coupon for $5 off. I used the coupon and paid a total of 24.99.
When I got home my son said the shoes were to tight so we went back to the store to make an even excahnge for a larger pair of shoes. At 7:07pm I selected a similar pair not the same because we could not find them on the shelf, and went to the register to make the excahnge.
The new pair I selected was 29.99 as well, The sales associate informend me I had to pay more. I asked her why she said because I no longer had the coupon to use.
It is on the same day I want to exchange to get a pair a half size larger I do not see why I would have to pay more. It is the practise of Payless Shoesource the sales associates told me never to void a sale once you leave the store so she could not return the coupon to me for an EXCHANGE!!!
I expalined to the sales associate that COMMON SENSE CUSTOMER SERVICE should be applied in this situation. She refused so I returned the shoes and left the store without my COUPON and without NEW SHOES for my son!!!
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