I placed an on-line order for a Texas Instrument calculator. The order was delivered the very next day (which I was very pleased with - extremely prompt with the delivery). However, found out from one of my sons that the model I ordered was not the model he needed for school. I went to return the item to the store on my way to work the next day.
I was told that they can not take back any order that was delivered and I need to call the toll free number to arrange the return. I called the toll free number and was told that someone will be stopping to pickup the item (anytime between 8:30 - 5:30). When I asked about how the item should be packaged and about the label that should be on the package, I was told to address it to Home Depot (no address, no label, etc.). Another question I posed was how do I know if it's been actually picked up by someone, the person said "she doesn't know". She asked if I lived in an area that had experienced bulgary lately or if it's safe.
My complaint are the following:
- how can the store not take back items ordered on-line?
- how can you expect someone to be home to return the item (8:30 - 5:30)?
- how do you not supply return label (s) to track the item to make sure someone actually picked up the item?
I will make sure I never order items on-line from Office Depot again and make sure everyone I know is aware of the policy. This is one of the most inefficient company that wastes resources (money, time, energy, etc.) when we are all trying to cut cost, time, etc.in this recession.
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