This company would do a great job in helping me by being more customer service oriented. I have nothing but horrible things to say about their customer service relations. I, would love to see them spend LESS on television commercials to advertise and spend more attention on trying to keep faithful customers coming back.
I have been with the company for over 12 years and when we first started with the company we were satified that they tried to resolve any issues to our satisfaction. I now am always butting heads with them. Trying to get over the "contract" is always disheartening. When you sign up your "friends and family" they do not get the same benefits of free phones with a service contract like the primary account holder does. Why? Obviously because $80 is more important that the $10 line. If they sold the add on's with the additional line... They would still make their money. How much does the cheap japanese phone cost to produce anyway? As much as losing a customer that spends $1500 a year with you? As much as getting a bad reputation for being unwilling to help a customer?
Think about it. I would suggest to ANYBODY NOT to buy a cell phone directly from Verizon Wireless. They are over-priced and once you are in a contract... They have you over a barrel and really don't care about customer satisfaction. Buy the phone outright (even check ebay) and pass up their gimmicks.
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