My HP crashed 3 days after the warranty “supposedly” expired. I was on the phone with a tech for almost an hour then was transferred to a “case manager.” They wanted me to provide a receipt the will prove that I had purchase my laptop less the 2 years ago. Which I could not because the company I bought it from (Circuit City) went out of business. I was on the phone with the “case manager” for over an HOUR!!! It took him that long to pretty much tell me there’s nothing he can do for me without the receipt and he offered NO SOLUTION for me what so ever!!! They wanted to charge me over $250 to fix it. I finally gave in and called back a couple of days later. I need my laptop and so I was fine with having to pay it, I’m just not going to ever purchase another HP AGAIN! I received the box in which I was suppose to send back with my laptop. I was NEVER told that I needed to back up my computer or anything… let me rephrase that…I HAVE NO WAY OF BACKING MY COMPUTER UP BECAUSE IT WON’T TURN ON! I was on the phone once again with a tech (who could not understand me) for over 30 minutes. Just to find out that I would have to bring my computer to ANOTHER company to have them back it up for me before I send it in! This is the short version of my complaint!!! A couple of points…
1) HP HAS TERRIBLE CUSTOMER SERVICE (Bull that customer service comes first)
2) Never had any problems with my HP but the one time I do they make me jump through hoops!!!
3) For the amount of money I’ve spent on this I could of purchased a Mac
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