I purchased an Akai 42" 1080p from Tiger Direct, and it arrived in April.in July the power stopped working. I called Tiger Direct, they referred me to Akai, who asked I fax all of my point of sale paperwork, so that they could set up service as the tv was 3 months old and still under warranty. The service center they were contracted to was BK Electronics who claimed there were "scratches" and "marks" on the tv. After a heated discussion, my receipt was ammended to state the correct information "No Damages".in August I called, I was told the part was being ordered.in September I called, I was told the part was being ordered from Japan so it took some time.in November, I got my first call from BK, they told me the part could not be ordered, that they needed the remote and power cord to send back to the manafacturer. I also got a call from Akai, they told me that they could replace the tv with a "comparable" set. I was sent an email with the choices, and immediately asked for my money back. I was told that the company was not allowed to return anything more than "fair market value". Which basically means, I overpaid $200.00 for my tv. The parts were brought to BK, who has since gone out of business, and Akia no longer has a public contact number. I sent an email to their website to inquire about my refund the last week of November, and have not received a response. I also sent an email to the lady who offered me 3 other tv choices, and have not received a response. Their behavior, customer service, work ethic, and quality of their product is shameful. They take your your money for a bad product, and won't give it back, if it were the other way around, and I had their tv without paying for it, I would be in jail. If you want to buy a tv, buy a Sony or Panasonic, any name you know. Akai should NOT be in business, what they are doing is stealing. It's illegal!
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