On December 23 my husband purchased a 37 inch Akai televsion with a bulit in DVD from Sam's Club for $1,299.88 and an extended warranty for another $69.88. We hired an installer to mount the televsion.
The installer found that the televsion was missing a vital plug and did not work. On December 28 we returned the Akai TV for the same TV.By September the dvd player stopped working.
We contacted Sam's club who referred us to Akai USA customer service (ACS) because it had not been a year since the original purchase. ACS contracted B & K Electronics, Inc. Who came out on Decemeber 17. They assessed the TV, stated they would order the needed part and would call to reschedule upon reciept of the part.
One week later B & K Electronics, Inc. (B & K) contacted me stating Akai did not have the needed part and I needed to contact ACS to inform them of such. Upon contacting ACS, they required a statement from B & K. B & K faxed me the statement that I had to fax to ACS.
ACS stated they had to send my information to Akai USA Corportate (AC) office and would contact me when they received a response. I contacted them again on February 13 because I had not heard from them. ACS stated they're still awaiting AC's response.
I have written letters, emailed and called, all to no avail. I tried contacting Sam's Club again, but they state they are not responsible for fixing the TV since it broke while under Akai's warranty.
I have file a complaint with the Federal Trade Comission (FTC) in Washington, D.C. (reference # 12979170). FTC states my only recourse is an attorney to file legal action. FIC states I am protected by the Magnuson-Moss Warranty Act, but it lack enforcement. What can consumers do?
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