Independent profile. Not owned, sponsored or endorsed by Abercrombie & Fitch.

Abercrombie & Fitch Reviews, Complaints & Contacts

Abercrombie & Fitch Co. (NYSE: ANF) is a New Albany, Ohio-based specialty apparel retailer operating the Abercrombie & Fitch, abercrombie kids, Hollister and Gilly Hicks brands, led by CEO Fran Horowitz. Online returns must reach the company's distribution center within 30 days of the last shipment to be refunded to the original payment method; exchanges are free, in-store returns at U.S. stores are free, and a mailed return costs $7, deducted from the refund. The company settled a $50 million race and sex discrimination case with the EEOC and private plaintiffs in 2004 and a $10 million text-message class action in 2016; a 2026 class action over a shipping fee added at checkout was dismissed in October 2026. Former CEO Michael Jeffries faces a federal sex-trafficking indictment in which the company itself is not charged; the company is a defendant alongside him in two related civil suits that are on hold until the criminal case ends. 218 published complaint reports are linked to this profile. BBB gives the company an F rating and lists 702 complaints in the last three years; its U.S. Trustpilot profile shows 1.9 of 5 from 685 reviews.

REVIEWS & COMPLAINTS218on USAComplaints · none in last 3 yrs · latest 2014
PHONE866-681-3115Customer service
WEBSITEabercrombie.com
HEADQUARTERSNew Albany, OH
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Call 866-681-3115 Official website ↗

Contacts

PhoneAddress

Customer service & general contact

Corporate & press

Reference numbers (not support lines)

Other contacts

VERIFIED

Locations

  • Headquarters6301 Fitch Path New Albany OH 43054
EDITORIAL

Company Information

BBB, Trustpilot

Legal name
Abercrombie & Fitch Co.
Founded
1892
Business type
Global, digitally-led omnichannel specialty apparel retailer (NYSE: ANF); parent company of the Abercrombie (Abercrombie & Fitch, abercrombie kids) and Hollister (Hollister, Gilly Hicks) brand families
Website
abercrombie.comSource: Company website, checked 2026-11-02
Headquarters
New Albany, OHSource: SEC Form 10-K for fiscal 2025, checked 2026-11-02

Abercrombie & Fitch Co. is a publicly traded company (NYSE: ANF) headquartered at 6301 Fitch Path, New Albany, Ohio, operating more than 800 of its own stores and the websites abercrombie.com, abercrombiekids.com and hollisterco.com. It files annual reports with the SEC that disclose its stores, results and executives. Its BBB profile has an F rating, which BBB bases on unanswered and unresolved complaints, and lists 702 complaints in the last three years; its U.S. Trustpilot score is 1.9 of 5. Former CEO Michael Jeffries faces a pending federal sex-trafficking prosecution that charges him personally, not the company; the company is a defendant in two related civil suits, both on hold. Some complaints on this site involve look-alike websites that use the Abercrombie or Hollister name, so order only through the company's own websites, apps or stores.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years, not BBB accredited
77 reviews · 702 complaints · BBB business grade F · average customer rating 1.01 / 5
TrustpilotAll reviews, company does not invite reviews
685 reviews · TrustScore 1.9 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 218 historical complaints about Abercrombie & Fitch, published between 2003 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

Complaint record: USAComplaints, BBB and Trustpilot

Complaint and review figures from different sources are shown separately and are not added together, because each source counts different people over a different period.

  • USAComplaints: 218 published complaint reports are linked to this profile. The reports concern Abercrombie & Fitch and Hollister stores and websites and mostly describe store staff and customer service, refused returns or exchanges, wrong or missing online orders, and gift cards with no balance; some describe clothing bought from look-alike websites that used the brand names.
  • BBB: the company is not BBB accredited and has a BBB rating of F; BBB gives as reasons the company's failure to respond to 39 complaints and 23 complaints that were not resolved. BBB lists 702 complaints in the last three years, 174 of them in the last 12 months, and a customer-review average of 1.01 out of 5 from 77 reviews. BBB notes that credit card and billing matters for the company's store credit card are handled by Comenity Bank, which has its own BBB profile.
  • Trustpilot: the U.S. profile for abercrombie.com shows 1.9 out of 5, rated Poor, from 685 reviews. Trustpilot notes that the company has not invited its customers to review it, so the reviews may not be representative.

Had an experience with Abercrombie & Fitch? Tell other people what happened.

Submit a Complaint
EDITORIAL

Shopping or returning something at Abercrombie & Fitch? What to check

Returns and refunds. Terms can change, so check the Online Returns page in the Help section of abercrombie.com before you send anything back. Under the return and exchange policy the company has provided to BBB, an online return in resalable condition must be delivered to and processed at the company's distribution center within 30 days of the last shipment date to be refunded to the original payment method; later returns are refunded as merchandise credit on an e-gift card. Exchanges are free at any time. A return sent by mail costs $7, deducted from the refund. Returns and exchanges at U.S. Abercrombie & Fitch and abercrombie kids stores are free. The company asks you to allow about three weeks after you hand a return to the carrier for it to be processed, and then 3 to 5 business days for the refund to show, depending on the payment method. A cash refund issued in a store must be claimed within 10 days or it is converted to an e-gift card. Purchases made from November 1 to December 31 can be returned for a full refund until January 31 of the following year. Every return or exchange needs the receipt, invoice or order confirmation.

Loyalty programs. The company runs myAbercrombie for the Abercrombie brands and Hollister House Rewards for the Hollister brands. Members earn points mainly from purchases; points turn into rewards at set thresholds that can be used as discounts in stores or online, and higher spending tiers add benefits such as free shipping and longer return windows.

  • Keep your proof of purchase. Save the order confirmation email, invoice or receipt, and the shipping receipt and tracking number for any mailed return, until the refund appears on your statement.
  • Gift cards and merchandise credit. Keep the purchase email or receipt for every gift card and e-gift card. In a February 2026 BBB review, a customer said Hollister e-gift cards bought in 2017 could not be traced because records older than three years were no longer available; this is one customer's account, not a published company rule.
  • Look-alike websites. Some complaints on this site describe clothing bought from websites that used the Abercrombie or Hollister name but did not belong to the company. BBB lists abercrombie.com, abercrombiekids.com and hollisterco.com as the company's websites. Abercrombie & Fitch cannot refund an order placed with a seller it does not control; if this happened to you, save the website address, the receipt and any messages, ask your card issuer to dispute the charge, and report the site to the FTC at ReportFraud.ftc.gov.
  • If customer service does not fix a refund, delivery or billing problem, call U.S. customer service at 866-681-3115, give your order number and say exactly what you want done (refund, replacement or reissued gift card); write down the date, the agent's name and any case number. If you paid by credit card, you can dispute a billing error with your card issuer in writing within 60 days after the statement showing the charge was sent, under the Fair Credit Billing Act.
    More detailShow less

    You can also file a complaint with BBB, with your state attorney general or consumer protection office (listed on USA.gov), or with the FTC at ReportFraud.ftc.gov. Questions about the Abercrombie or Hollister store credit card go to its issuer, Comenity Bank.

EDITORIAL

EEOC religious-discrimination settlements

The U.S. Equal Employment Opportunity Commission (EEOC) has brought and settled multiple religious-discrimination cases against Abercrombie & Fitch over its store "Look Policy." In the Samantha Elauf case, EEOC v. Abercrombie & Fitch Stores, Inc. (N.D. Okla. 4:09-cv-00602, filed September 16, 2009), the EEOC sued after a Tulsa store did not hire Ms. Elauf, a Muslim applicant who wore a hijab, on the basis that hiring her would conflict with the company's Look Policy banning head coverings. On June 1, 2015 the U.S. Supreme Court ruled for the EEOC, holding that an employer violates federal law if a wish to avoid accommodating an applicant's religious practice motivates a decision not to hire, even when the applicant never asked for an accommodation. The case went back to the Tenth Circuit, which dismissed Abercrombie's remaining appeal at the company's request on July 27, 2015; the company paid $25,670 in damages to Ms. Elauf and $18,983 in court costs.

More on regulatorsShow less

Separately, on September 23, 2013, Abercrombie settled two EEOC lawsuits brought in California federal court on behalf of two Muslim women, Umme-Hani Khan and Halla Banafa, who said they were fired or not hired because they wore a hijab. The company paid a combined $71,000 and agreed to create an appeals process for denied religious-accommodation requests, tell applicants during interviews that accommodations to its Look Policy may be available, add headscarf scenarios to training for all managers, and report on accommodation decisions to the EEOC twice a year.

Employees or applicants who believe they faced discrimination at work can file a charge with the EEOC, generally within 180 days of the event, or 300 days where a state or local agency also enforces a similar law. The federal criminal case against the company's former CEO, described in the background section, is a prosecution of individuals, not an enforcement action against the company.

EDITORIAL

Consumer, employment and privacy class actions

Court records

Apart from the Jeffries-related suits described on this page, these are the main cases involving Abercrombie & Fitch customers and employees. Unless a settlement, dismissal or ruling is noted, the claims are allegations, not court findings.

Race and sex discrimination (2004, settled). The EEOC sued on November 10, 2004 in EEOC v. Abercrombie & Fitch Stores, Inc. (N.D. Cal. CV-04-4731 SI), alleging that the company's hiring, promotion and marketing practices discriminated against African-American, Asian-American and Latino applicants and employees and against women. The suit was resolved together with two private class actions, Gonzalez v. Abercrombie & Fitch Stores, Inc. and West v. Abercrombie & Fitch Stores, Inc., through a consent decree announced by the EEOC on November 18, 2004. Under it the company agreed to pay $50 million to resolve the EEOC suit and the two class actions; according to class counsel MALDEF, $40 million of that went into a fund for class members and about $10 million covered attorneys' fees and the cost of monitoring. The decree also required new hiring and recruiting procedures, a Vice President of Diversity, up to 25 diversity recruiters, a compliance monitor, training for all managers, and marketing materials that reflect diversity. The EEOC announcement does not say whether the company admitted liability.

Text-message settlement (2016, closed). Chimeno-Buzzi v. Hollister Co. and Abercrombie & Fitch Co. (S.D. Fla. 1:14-cv-23120-MGC) alleged that the company sent promotional text messages without the consent required by the Telephone Consumer Protection Act. A $10 million class settlement covering texts sent from August 25, 2010 through December 18, 2015 received final approval on April 11, 2016. The claims deadline passed in May 2016, and payments of up to about $40.09 per claim were mailed from August 2016.

More on the lawsuitsShow less

Data-sharing privacy suit (2024, dismissed). Cabral v. Abercrombie & Fitch, Co. (C.D. Cal. 8:24-cv-01521, filed July 10, 2024) alleged that the company shared shoppers' personal and payment details with the fraud-prevention vendor Signifyd in a way the complaint compared to wiretapping under California privacy law. On October 7, 2024 the plaintiff voluntarily dismissed his own claims with prejudice and the class claims without prejudice, before any class was certified or any ruling on the merits.

Hidden-fee pricing suit (filed 2026, dismissed). Heilman v. Abercrombie & Fitch Co. (N.D. Cal. 3:26-cv-02224-EMC, filed March 13, 2026) alleged that the abercrombie.com and Hollister websites showed prices without a $7 shipping-and-handling fee on orders under $99, which the plaintiff called mandatory, and added it only at checkout, in violation of California's Consumers Legal Remedies Act as amended by the state's Honest Pricing Law. On July 29, 2026, Judge Edward M. Chen dismissed the original complaint with leave to amend, agreeing with Abercrombie that the fee was optional rather than mandatory because shoppers could choose free in-store pickup instead. The plaintiff filed an amended complaint, and on October 2, 2026 Judge Chen granted Abercrombie's motion to dismiss it. No class was certified, and the court made no finding against the company.

PUBLIC RECORD

Court & Public Records

EEOC v. Abercrombie & Fitch Stores, Inc., with Gonzalez and West class actions

Settled

U.S. District Court, N.D. Cal.Docket CV-04-4731 SISource ↗

Settled

The EEOC announcement does not say whether the company admitted liability.

Case details: EEOC v. Abercrombie & Fitch Stores, Inc., with Gonzalez and West class actionsShow less

The EEOC filed this suit on November 10, 2004, alleging that the company's hiring, promotion and marketing practices discriminated against African-American, Asian-American and Latino applicants and employees and against women. It was resolved together with two private class actions, Gonzalez v. Abercrombie & Fitch Stores, Inc. and West v. Abercrombie & Fitch Stores, Inc., through a consent decree announced by the EEOC on November 18, 2004. Under it the company agreed to pay $50 million to resolve the EEOC suit and the two class actions; according to class counsel MALDEF, $40 million of that went into a fund for class members and about $10 million covered attorneys' fees and the cost of monitoring. The decree also required new hiring and recruiting procedures, a Vice President of Diversity, up to 25 diversity recruiters, a compliance monitor, training for all managers, and marketing materials that reflect diversity.

EEOC v. Abercrombie & Fitch Stores, Inc., Samantha Elauf case

Settled

U.S. District Court, N.D. Okla.Docket 4:09-cv-00602Source ↗

Settled

Elauf and $18,983 in costs.

Case details: EEOC v. Abercrombie & Fitch Stores, Inc., Samantha Elauf caseShow less

The EEOC sued after a Tulsa, Oklahoma store did not hire Samantha Elauf, a Muslim applicant who wore a hijab, citing the company's Look Policy against head coverings. The U.S. Supreme Court ruled for the EEOC on June 1, 2015. The Tenth Circuit dismissed Abercrombie's appeal on July 27, 2015, at the company's own request; per the EEOC's July 28, 2015 announcement, the company paid $25,670 in damages to Ms.

EEOC v. Abercrombie & Fitch Stores, Inc., Umme-Hani Khan and Halla Banafa cases

Settled

U.S. District Court, N.D. Cal.Source ↗

Settled

The two cases were resolved together in a stipulated judgment and decree announced on September 23, 2013: Abercrombie agreed to pay a combined $71,000, create an appeals process for denied religious-accommodation requests, tell applicants during interviews that accommodations to its Look Policy may be available, add headscarf scenarios to training for all managers, and report on accommodation decisions to the EEOC twice a year.

Case details: EEOC v. Abercrombie & Fitch Stores, Inc., Umme-Hani Khan and Halla Banafa casesShow less

Two EEOC lawsuits on behalf of Muslim women who said they were denied employment or terminated for wearing a hijab.

Chimeno-Buzzi v. Hollister Co. and Abercrombie & Fitch Co.

Settled

U.S. District Court, S.D. Fla.Docket 1:14-cv-23120-MGCSource ↗

Settled

The claims deadline passed in May 2016, and payments of up to about $40.09 per claim were mailed beginning August 29, 2016.

Case details: Chimeno-Buzzi v. Hollister Co. and Abercrombie & Fitch Co.Show less

Class action alleging the company sent promotional text messages without the consent required under the Telephone Consumer Protection Act. A $10 million class settlement covering texts sent from August 25, 2010 through December 18, 2015 received final court approval on April 11, 2016.

Cabral v. Abercrombie & Fitch, Co.

Dismissed

U.S. District Court, C.D. Cal.Docket 8:24-cv-01521Source ↗

Dismissed

The named plaintiff voluntarily dismissed his individual claims with prejudice and any putative class claims without prejudice on October 7, 2024, before any class was certified or the merits were decided.

Case details: Cabral v. Abercrombie & Fitch, Co.Show less

Putative class action alleging the company shared customers' personal and payment information with fraud-prevention vendor Signifyd in a manner the complaint likened to a wiretap, violating California privacy law.

Heilman v. Abercrombie & Fitch Co.

Dismissed

U.S. District Court, N.D. Cal.Docket 3:26-cv-02224-EMCSource ↗

Dismissed

No class was certified, and the court made no finding against the company.

Case details: Heilman v. Abercrombie & Fitch Co.Show less

Putative class action alleging that the abercrombie.com and Hollister websites show prices without a $7 shipping-and-handling fee, charged on orders under $99, which the plaintiff called mandatory, adding it only at checkout, in violation of California's Consumers Legal Remedies Act as amended by the state's Honest Pricing Law. On July 29, 2026, Judge Edward M. Chen dismissed the original complaint with leave to amend, agreeing with Abercrombie that the fee was optional rather than mandatory because shoppers could choose free in-store pickup instead. The plaintiff filed an amended complaint, and on October 2, 2026 Judge Chen granted Abercrombie's motion to dismiss it.

Bradberry v. Abercrombie & Fitch Co.

Filed

U.S. District Court, S.D.N.Y.Docket 1:23-cv-09440Source ↗

Filed — no final outcome recorded

The case is on hold until the criminal case ends, and no claim against the company has been decided.

Case details: Bradberry v. Abercrombie & Fitch Co.Show less

Putative class action against Abercrombie & Fitch Co., Michael S. Jeffries, Matthew Smith and The Jeffries Family Office, LLC over the same alleged conduct that later led to Jeffries' federal indictment. On October 29, 2024, Magistrate Judge Ona T. Wang stayed the whole case, including the claims against the company, under the federal anti-trafficking law's rule that a civil suit must pause while a criminal case arising from the same events is pending (18 U.S.C. 1595(b)).

Doe 1 v. Abercrombie & Fitch Co.

Filed

U.S. District Court, E.D.N.Y.Docket 2:25-cv-01105Source ↗

Filed — no final outcome recorded

No claim against the company has been decided.

Case details: Doe 1 v. Abercrombie & Fitch Co.Show less

Suit by two men proceeding under pseudonyms (John Doe 1 and John Doe 2) against Abercrombie & Fitch Co., Michael S. Jeffries, Matthew Smith and James Jacobson over the conduct charged in the criminal case against Jeffries. On June 2, 2025 the court stayed the suit until the criminal case, United States v. Jeffries (E.D.N.Y. 2:24-cr-00423), is resolved.

EDITORIAL

Company background, brands and the Michael Jeffries case

Abercrombie & Fitch Co. (NYSE: ANF) is a Delaware corporation formed in 1996 and headquartered at 6301 Fitch Path, New Albany, Ohio; BBB dates the Abercrombie & Fitch business to 1892. In its annual report the company calls itself "a global, digitally-led, omnichannel retailer" with two brand families: Abercrombie (Abercrombie & Fitch, abercrombie kids and Your Personal Best) and Hollister (Hollister and Gilly Hicks). On January 31, 2026 it ran 829 company-operated stores and 60 franchise stores and employed about 43,200 people, most of them part-time. Fran Horowitz has been Chief Executive Officer since February 2017. Abercrombie & Fitch and Hollister fragrances are created, produced and distributed by Inter Parfums, Inc. under worldwide licenses it entered into in 2014, and since 2023 Inter Parfums has also distributed Fierce, Abercrombie & Fitch's number one men's fragrance, in selected markets, according to Inter Parfums' annual report filed with the SEC.

Michael Jeffries, former CEO (about 1992-2014). On October 22, 2024, the U.S. Attorney's Office for the Eastern District of New York unsealed a 16-count indictment charging Michael Jeffries, who led Abercrombie from about 1992 to 2014, along with his partner Matthew Smith and recruiter James Jacobson, with sex trafficking and interstate prostitution. Prosecutors allege that from about 2008 to 2015 the three men ran an operation that paid for men to travel to sexual events in New York and abroad, that Jeffries used his position as Abercrombie's CEO, and that some recruits were led to believe the events could lead to modeling work with the brand. Abercrombie & Fitch Co. itself is not charged in this criminal case (E.D.N.Y. 2:24-cr-00423); the only defendants are Jeffries, Smith and Jacobson. Jeffries pleaded not guilty to all 16 counts at his arraignment on October 25, 2024 and is free on bond. After a long dispute over whether his health left him fit for trial, Judge Nusrat J. Choudhury ruled in August 2026 that he is competent to stand trial. At the defense's request the trial, earlier set for October 26, 2026, was postponed; the court's August 27, 2026 scheduling order set pre-trial conferences for November 18 and December 11, 2026, and an October 21, 2026 scheduling order followed. There has been no plea agreement and no verdict.

More company historyShow less

Two related civil lawsuits do name Abercrombie & Fitch Co. as a defendant alongside Jeffries: Bradberry v. Abercrombie & Fitch Co. (S.D.N.Y. 1:23-cv-09440, filed October 27, 2023), a putative class action, and Doe 1 v. Abercrombie & Fitch Co. (E.D.N.Y. 2:25-cv-01105, filed February 26, 2025), brought by two men suing under pseudonyms. Federal anti-trafficking law requires a civil suit to pause while a criminal case arising from the same events is pending, and both courts have stayed these suits on that basis: Bradberry on October 29, 2024 and Doe 1 on June 2, 2025. Neither case has been decided, and the claims against the company remain unproven allegations, separate from the criminal charges against Jeffries personally.

EDITORIAL

Frequently Asked Questions

Is Abercrombie & Fitch legit?

Abercrombie & Fitch Co. is a publicly traded company (NYSE: ANF) headquartered in New Albany, Ohio, with more than 800 of its own stores and the websites abercrombie.com, abercrombiekids.com and hollisterco.com. Its BBB profile has an F rating and lists 702 complaints in the last three years, and its U.S. Trustpilot score is 1.9 of 5 from 685 reviews. Most complaints on this site concern store service, returns, online orders and gift cards; some involve look-alike websites that are not run by the company, so check the web address before you pay.

How do I find an Abercrombie and Fitch or Hollister store near me?

Abercrombie and Hollister store pages on abercrombie.com and hollisterco.com have a View All Stores link at the top and a Find a Store link in the footer. Each store page lists the store's address and phone; the Abercrombie Fifth Avenue store in New York, for example, is at 668 5th Ave, New York, NY 10019, and the page notes that holiday hours may vary and asks shoppers to call stores to confirm hours.

Who makes Abercrombie and Fitch Fierce cologne and other fragrances?

Inter Parfums, Inc. creates, produces and distributes Abercrombie and Fitch and Hollister fragrances under worldwide licenses it entered into in 2014, according to its annual report filed with the SEC, and distributes them in specialty stores, department stores and duty free shops. The first Abercrombie and Fitch men's scent under that license, First Instinct, launched in 2016. Since 2023 Inter Parfums has also distributed Fierce, which the report calls Abercrombie and Fitch's number one men's fragrance, in selected markets, including Europe, Mexico and Australia.

What is Abercrombie & Fitch's return and exchange policy?

Under the policy the company has provided to BBB, an online return in resalable condition must reach the company's distribution center within 30 days of the last shipment date to be refunded to your original payment method; returns processed later are refunded as an e-gift card. Exchanges are free at any time. Returning by mail costs $7, taken out of the refund, while returns and exchanges at U.S. Abercrombie & Fitch and abercrombie kids stores are free. You need the receipt, invoice or order confirmation. Allow about three weeks after handing the parcel to the carrier for processing, plus 3 to 5 business days for the refund to appear. Purchases made from November 1 to December 31 can be returned for a full refund until the following January 31. Terms can change, so confirm them on the Online Returns page at abercrombie.com before you ship.

How do myAbercrombie and Hollister House Rewards work?

myAbercrombie covers the Abercrombie brands and Hollister House Rewards covers the Hollister brands. In both, members earn points mainly from purchases; when points reach set thresholds they become rewards that can be used as discounts on merchandise in stores or online. Members in higher spending tiers get extra benefits such as free shipping and longer return windows, according to the company's annual report.

My Abercrombie or Hollister e-gift card link isn't working. What can I do?

Call customer service at 866-681-3115 and have ready the purchase confirmation email or receipt, the gift card number if you have it, the purchase date and the card used to pay. Ask the agent to reissue the card or confirm its balance in writing. In a February 2026 BBB review, a customer said Hollister e-gift cards bought in 2017 could not be traced because records older than three years were no longer available; that is one customer's account, not a published rule, but it shows why the original purchase email is worth keeping. If the company does not resolve it, you can file a complaint with BBB or with your state attorney general's consumer protection office.

How do I tell a real Abercrombie & Fitch site from a fake one?

BBB lists abercrombie.com, abercrombiekids.com and hollisterco.com as the company's websites. Complaints on this site include shoppers who ordered from other websites that combined "Abercrombie," "Hollister" or "A&F" with words such as "sale" or "outlet" and received poor-quality or fake clothing, or nothing. Treat any other domain offering steep discounts on these brands with suspicion, and order only through the three websites on this page, the brands' official apps or a store. If you already paid a look-alike site, Abercrombie & Fitch cannot refund that order: save the website address, receipt and messages, ask your card issuer to dispute the charge, and report the site to the FTC at ReportFraud.ftc.gov.

Was Abercrombie & Fitch (the company) charged in the Mike Jeffries case?

The company was not charged. The federal indictment unsealed on October 22, 2024 (E.D.N.Y. 2:24-cr-00423) charges only three people with sex trafficking and interstate prostitution: former CEO Michael Jeffries, his partner Matthew Smith and recruiter James Jacobson. Abercrombie & Fitch Co. is, however, a defendant alongside Jeffries in two civil lawsuits, Bradberry v. Abercrombie & Fitch Co. and Doe 1 v. Abercrombie & Fitch Co.; both are on hold until the criminal case ends, and neither has been decided.

What is the current status of the Mike Jeffries criminal case?

The case, United States v. Jeffries in the Eastern District of New York, is awaiting trial. Jeffries pleaded not guilty to all 16 counts in October 2024 and is free on bond. After a long dispute over his mental fitness, Judge Nusrat J. Choudhury ruled in August 2026 that he is competent to stand trial. At the defense's request the trial was postponed from October 26, 2026; the court's August 27, 2026 scheduling order set pre-trial conferences for November 18 and December 11, 2026, and an October 21, 2026 scheduling order followed. There has been no plea agreement and no verdict.

Has Abercrombie & Fitch had any class action settlements?

Abercrombie has settled two class cases. Under a consent decree announced in November 2004, the company agreed to pay $50 million to resolve EEOC v. Abercrombie & Fitch Stores, Inc. together with the Gonzalez and West class actions over race and sex discrimination claims by applicants and employees; class counsel said $40 million of it went to a fund for class members. In April 2016 a court gave final approval to a $10 million settlement of Chimeno-Buzzi v. Hollister Co. and Abercrombie & Fitch Co. over promotional text messages; its claims deadline passed in May 2016. A 2024 privacy suit, Cabral v. Abercrombie & Fitch, Co., was voluntarily dismissed without any class ruling. A 2026 suit over a shipping fee added at checkout, Heilman v. Abercrombie & Fitch Co., was dismissed: the court dismissed the first complaint with leave to amend in July 2026 and granted Abercrombie's motion to dismiss the amended complaint on October 2, 2026, without certifying a class.

What is Abercrombie & Fitch's BBB rating and complaint record?

BBB rates the company's New Albany, Ohio headquarters profile F and shows it as not accredited. BBB gives as reasons the company's failure to respond to 39 complaints and 23 complaints that were not resolved. The profile lists 702 complaints in the last three years, 174 of them in the last 12 months, and a customer-review average of 1.01 out of 5 from 77 reviews.