On June 11, me and my family went to autozone to have our car battery tested. Come to find out we need a new battery and when one of the employees was testing the battery another employee informed him it took him over an hour to change the battery and he wouldn't changed the battery if it was him. Of course that employee when into the store and told the store manager about his experience last week and therefore she informed the employee not to change the battery. I told him I felt they was discriminating against us and that my husband will change the battery. They indicated they aren't allowed to work on a car over ten minutes and my husband changed it in less than 9 minutes. When I went to purchase the battery, the manager stated the rules in the computer and I told her I will contact someone in the corporate office about this situation. Than out of the blue another manager stated you can call and say what you want to say. It's to bad my mind is shallow and that's the rules. I asked for her name and she didn't provide me with her name, and stated dancing and being very unprofessional in the store. She then told me to get out of the store and I said I wasn't leaving until I received the merchandise I purchased. I will never, ever, ever, ever go to that store ever again. I will also inform my friends and families to spread the word of going into customer service store and not receiving the customer service that we should receive. Also there was 4 employees in the store, and only two customers in which we were 1 of the 2. This store need to be re-trained or the employees and managers need to be replaced. I am looking for every means I can find to get this information out to the public in St. Mary's County so they will never patronized this store location ever. Also the managers probably know the district manager and regional manager so nothing is ever going to change with this store locations, unless the consumers stick together.
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