Back on July 24th my wife and I had a visit from a couple of salesmen selling Kirby vacuums. They asked to give us a home demonstration which I asked how long it would be and they said about 30 minutes. They arrived at 7:00 P.M. And did not leave for 3 hours! So finally at 11:00 we came to an agreement to purchase the vacuum. Before agreeing however, my wife said to the salesman that we had just purchased a new car and we did not know if we could afford it until we make our first payment in mid-August and asked what the return policy was. He said that was plenty of time and said we had 30 days (which I take as a verbal contract). He also verbally agreed with me on approximately $80 per month for 18 months. The next morning (when I was now more awake after working all day & my wife who is 9 months pregnant was more aware) upon looking at the contract it was for approximately $66 per month for 36 months and the return policy said 3 days! Seeing this I immediately signed the form which said to do so on July 25th and mailed back the form. After not hearing anything for about 10 days I then placed another copy of the form in an envelope and personally drove down there and put it in their mail box. During this process I also began emailing the actual Kirby company who then contacted the distributing company. At that point is when I get a call back from the distributing company (SZ Enterprises located in Orange, CT) stating they have gotten a fax from Kirby to call me. I told him the situation and said they never received my requests to cancel the order. After arguing with them my wife finally had heard enough and took the phone from me and argued with them herself. During their arguement the man on the phone placed her on hold and said he went to the mail box and apparently just got our return. Since it was almost 2 weeks later now they said they would not take the vacuum back. I told them I sent in the form the day after. Then I told him how the salesmen gave me the 30 verbal contract and he said that the salesman should not have said that and "its not his problem." My wife then asked to speak to someone higher up and the guy on the phone gave the name of the owner who never returned our call. We finally got a hold of him today and he pretty much kept saying the same thing that it wasn't his problem and told my wife we haven't been trying to call them. When my wife told him we were and have our cell phone records to prove it he hung up on her! My wife and I are in the process of consolodating our debt and have a company negotiating a settlement with our Visa and Mastercards and we cannot afford this vacuum. We did not ask the company for our deposit back or for our old vacuum back, which the salesmen took and also verbally told us that they were going to use it as a trade in and then on the written contract they never wrote anything down about a trade in. All my wife and I wanted was out of this contract and now this company is causing myself and my 9 month pregnant wife very serious emotional distress.
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