A Kirby salesman came to our door after 7pm. We were told they weren't selling anything~ Right!
We ended up paying $1900 for the vacuum. We had no idea we could negotiate so we didn't think about that.
We decided to return the vacuum within the three day window. I tried to take the vacuum to a Kirby shop to return it on the third day, where I was told that I "had to mail the sales receipt to the distributor and call leaving a message on the distributor's phone stating I was returning the vacuum." So I did that.
The distributor never contacted me, so after ten days I called them again and left a couple messages. They did not call me back. I only got an answer when I called from a friend's phone (caller id~ different number!). The distributor told me they hadn't returned my calls because there was no point in doing so. They said the receipt hadn't been signed by my husband (whose name is on the contract) and therefore they weren't going to do anything about it.
The contract was sent within the return period and I left a message stating we were returning it on that day. Shouldn't that be enough? Shouldn't the Kirby lady at the other store have told me my husband had to sign the paper (she looked over the receipt with me and told me to just mail it)?
Has anyone sued them yet? They sure deserve it. Look how many complaints there are.
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