Complaint / review text:
My grandparents were pressured into buying a $1,260 vacuum. They are elderly, (almost 90) hard of hearing, and can't see well. They are on a FIXED INCOME. They cannot afford this expensive piece of machinery and they did not want it. However, due to the way the Kirby salesmen pressured, hounded and otherwise bullied them, they said yes. They immediately regretted thier decision. They did not know that they only had 3 days to return the vacuum, and now they are stuck with payments for 36 months. My grandma has been having chest pains and insomnia because of this. The Kirby salespeople came to their house and stayed for HOURS. My grandparents, being the nice, christian folks they are, would not be rude to the salesmen and even though they said 'No' repeatedly, the salesmen pressured them into buying, and they finally gave in. They have had the vacuum now for 2 weeks. I called the Kirby salesman who had sold them the vacuum and found that he had already quit the company. I called Kirby to see what could be done. (The company doesn't use their name when you call. I wonder why?) Peter told me he would check into it and call me back. He never called back. I called him on Monday morning and he told me there was nothing he could do and to call the collection company. He gave me the number to the collection company. The collection company basically told me that once Kirby has the contract signed, they sell it to the collection company, and there is nothing that can be done. I don't appreciate the Kirby Salestactics. I was unfortunate enough to have a Kirby salesman come to my house a few years ago. They 'guilt' you into buying and make you feel like a pig if you don't. They say they will only take a small amount of your time and then stay for HOURS. I actually read the contract and saw that I had 3 days to return the vacuum and did so. (This is never mentioned while the salesman is there.) Every time you say 'No' they become more persistent and pressure you more. I would recommend to anyone that if a kirby salesman comes to your door, do not open the door!