I feel like their website was misleading and that they practices false advertisement.in the confirmation email that I receiving regarding my 14-day trial order, it mentions NOTHING about any charge going to come up on my account. Even though I sent the product back and they received it before the 14 day trial was up, I was STILL charged 58.76.
I just don't want this to happen to anyone else. With the trial', you are auromatically signed up for other memberships: http://www.dazzlesmilepro.com/terms-and-conditions.php
This company should CLEARLY state that it is going to charge. Also, when I told one of the customer support persons that I didn't want any products sent to me, that I wanted everything cancelled, and that I wanted that 58.76 charge (that should have never been charged to begin with) taken off of my account; I was told that the 58.76 was FOR the package that had been sent. How does that make any sense? How is it a TRIAL if you're charged for it like it's the main product?!
It all started when I saw this add about a mom who whitened her teeth for under 4 dollars:
http://momswhiteningsecret.com/? Sub=Y7TBSxAD6&OVRAW= mom's story of white teeth&OVKEY=white% 20tooth&OVMTC=advanced&OVADID=14887287013&OVKWID= 143382220513
I then went to DazzleWhite's website and signed up for the free trial.
Where I put in my information. And I got a charge of 1.95 on my account, from DazzleWhite8669892686 ID' and that was no big deal. I then got an email confirming my order:
And then I read:
If you have any questions or concerns regarding any of your memberships please contact (866)-989-2686 for US and Canadian Residents.
Calling Internationally? Dial 0-808-120-1987 for UK and 1-800-153-318 for Australia.
(Please do not reply to this email.)
Your order has been processed and is estimated to arrive within 4-7 business days business days
And so I called the number on the 21 (4:22 P.M. July 21) and after much questioning, I was told that I would be charged 14 days after, on the 6th. And I said that I wanted everything cancelled and that I didn't want the product. The customer support person told me that it had already been shipped (in less than one day?!) and that the only way I could get my money refunded was to wait for the package to come and to return it to: Deleware, PO Box 10233 Des Moines, Iowa 50381
I was also told to put the order number on the outside of the package. I was informed that AS LONG as THE package was RECEIVED on before the 6th (of August), I would not be charged. The package arrived on the 22rd and I sent it back WITH the order number on the outside of the package, and I was STILL charged 58.76 on the 6th of August. The charge on my bank account read as:
DazzleWhitePro 58.76
Des Moines, IA
I was very upset, and called the customer support line (866-989-2686) on the 6th (August 6th at 8:20 A.M.), and spoke with someone who basically told me that in 5-10 business days of receiving the package back, my money would be refunded. And said,: It's been 5-10 business days since the package has arrived at your company. They told me that they couldn't refund the money until they processed the return. And I thought that it had been PLENTY of time, but I said ok' and thankyou'.
I knew that something wasn't quite right, and I called back on Sunday, August 9th and it said to go to their main website and I could talk, live chat, with someone. I have a copy of that. I told them that it shouldn't have charged that because I sent the trial back, unopened in plenty of time to receive it before the 6th. And Brooke' told me that and she told me to call the support staff M-F because she couldn't help me.
I called August 10th at 11:32 A.M. And explained the situation to another person. They aske me for my name, phone number, and email address associated with the account, and I gave it to them. He asked me if I was sure that was the name my order was under, if I was sure that was the phone number associated with my account, and that he couldn't find anything associated with that email. I was sure. So I asked him to let me talk to someone who could help me get that refunded onto my account if he couldn't. He told me that there was ONE MORE thing he could try, and that was me giving him the last 8 digits of my credit card number so he could find the transaction'. I did, and he ended up finding it' and telling me the same thing as the other people that I had talked to. When I checked my bank statement online later that day, I noticed that the transaction details had changed.
It NO LONGER said DazzleWhitePro, The details change to:
TeethWhite 58.76
2184 Cha Idaho Falls ID
The date had also change from my account being charged on the 6th, to the 10th. The amount remained the same. It seems as though they were trying to cover their tracks.
Knowing that it wasn't going to get solved nicely, I looked up information on the company, and at: usacomplaints.com and searched DazzleWhite and sure enough, there were a lot of consumer reports of being ripped off by the same company I had. Their stories sounded the same as mine. I had heard about the BBB (Better Business Bureau) and decided to look up on it. I checked out the business on their website, and they have had numerous complaints on DazzleWhite:
(http://www.bbb.org/edmonton/business-reviews/internet - shopping-services/dazzle-white-in-sherwood-park-ab-153474)
At this time the BBB has received a large number of complaints on this company.
Most complaints are regarding consumer order of a free trial sample of the product.
In most cases, the free sample is never received and the consumer are charged $58.76 for monthly membership and monthly auto shipments which they did not realize they were signing up to.
As well consumers seem unaware that they are also signing up to an Insider Secrets Tips package and the Comprehensive Weight Loss eBook package for just $3.24 and $7.14 a month when signing up to the free trial process
I called the customer support line yet again, and got the same answer. I told the person on the phone that if they couldn't help me, let me talk to someone who can. After the person on the phone telling me that nothing could be done, I still said let me speak to someone who CAN help me. FINALLY, I was forwarded to a supervisor. She tried to tell me that it would take 5-10 days. I told her that it had been WELL over 10 days and that if she couldn't help me, I wanted to speak with someone who could. She told me the same thing. I asked her what I needed to do, If I needed to contact the BBB, or if I needed to contact my bank.
She asked me when I had sent the package back and I told her the 22. She said: okay, I have refunded that amount. You should see it within 5-10 days. I said: ok. Thanks
I checked my email and saw that I had received my dazzlewhite Refund Receipt:
Dear *,
Your order has been fully refunded. Refunds take up to 2 weeks (usually 6 days) to show on your statement.
If, for whatever reason, after 2 weeks this refund still does not show, please contact us directly at [email protected] and give the password * in the subject line, and your email will be forwarded to a manager immediately.
Thank You.
Customer Support Team
Dazzlewhite.com
I still don't trust that this will get refunded considering all that they have said and done.
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