I purchased 2 leather recliners 2 months ago (June). I received them in 3 weeks. I rejected one of them because it was delivered to me with a tear in the leather. After follow up call after call it took an additional 4 weeks to receive a new one. There was a woman in the distribution warehouse. She had no customer service skills, were extremely rude and had even hung up on me during my last f/u call. I will never purchase another Ashley product again (the only reason I did is b/c our Marine Corps Exchange Stores all sell Ashley). The salespeople in the retail store in Fredericksburg, VA were very pushy and even "bad-mouthed" the lazy boy store and told me to never purchase from them. The back cushions of the first recliner I have received have even flattened out already within 1 month (and I am not a heavy person). I purchased the top of the line leather recliners and the whole experience has been horrible. I was also never told until after my purchase "All Sales are Final" which was another blow when I had initially tried to change my mind within 24 hours of my purchase. I will take my complaints the Marine Corps Exchange Store as well.
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