Well, they offer a great price. Place ticket, hotel, and rental car. They let you pick the time for your flights too. Then, after you pay, they change your time and say "by the way, you can't change your times or cancel your order."
I had placed an order for about $360.00 that included round-trip tickets, both departing about noon. After placing my order, it changed. Now i'm leaving at about 6:00 am and not getting back home until almost midnight.
I called customer service, the first representative (eric, 0209) said he couldn't do anything. Too bad. When i asked if i could talk to his supervisor he pretended he couldn't hear me.
The second representative offered to cancel my order and fine me $50 to do so, then try to resubmit the order for $700. She also told me that my times might change again anyway.
David
Colorado Springs, Colorado
U.S.A.
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