Usacomplaints.com » Miscellaneous » Complaint / Review: MDF Financial Services - Did not secure me a Loan Modification as promised on both our 1st and 2nd mortgages. #488540

Complaint / Review
MDF Financial Services
Did not secure me a Loan Modification as promised on both our 1st and 2nd mortgages

My husband and I contacted MDF Financial Services back in January - at that time we were only 2 months behind on our mortgage payments due to my husband being layed off. Prior to hiring them we attempted to work directly with our mortgage company Indy Mac Bank but they would not work with us and would not return our calls so we hired MDF Financial Services and paid them $3700.

Matt Lahn was the original person I spoke to - he told us not worry they were very successful in dealing with mortgage companies and since we were only a few months behind we had time for them to work out a good loan modification for us. He hinted that it would be a good idea for us not to make additional payments but to use the money to pay off existing debt instead while they worked with our lender.

After 2 months of waiting we received a loan modification packet in the mail via Federal Express from Indy Mac Bank. To our surprise the loan terms were "higher" then what we were previously paying - $700 a month higher. I called MDF Financial Services and asked them if they were crazy? I told them they were moving in the wrong direction. Kim Williams and Wendy Bolling were the account reps at the time - they profusely apologized and told us not to worry they would call the mortgage company and make it right.

On June 28th I received a letter from Indy Mac Bank saying they wanted to make us a trial (3) month loan modification offer - we said yes and signed a letter (no loan documents were provided) and sent back via federal express the information they requested. MDF Financial Services never informed me however that the funds needed to be sent via Western Union or Cashiers Check nor was it stated on the letter we received - which I found out after I called the mortgage company numerous times directly.

Indy Mac Bank informed me they did not know anything about MDF Financial services and had no record of them trying to contact them on my behalf. Even though we are suppose to be in a "trial" modification with Indy Mac Bank - this morning we woke up with a Notice of Trustee Sale tapped to our front door informing us that they will be selling our home on October 23. I am filing a complaint against MDF Financial Services as well as with Indy Mac Bank.


Offender: MDF Financial Services

Country: USA   State: Florida   City: Deerfield Beach
Address: 3275 W. Hillsboro Blvd
Phone: 9544820658

Category: Miscellaneous

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