I May was completed software to get a new condo, up umtil then I received nothing from Verzion, till I acquired your notice for collection. I was ignorant I owed something, since After I requested the support that's once the issues first started. I was having issues since time one. I requested of the web and named to verify the day n period these were cominig out plus they explained that did not undergo due to phone. Ordering of the web. Was designed to save a specific amount of cash within the year. Contract. They were able to repair the telephone having a large amount of issues on the finish, once they set it, they forgot to connect it back-up, and so I went with no telephone to get a complete business day. That finially got fixed. That wasn't the primary issue though. The DVR box was changed about 7 occasions, I'd costs for films that tech-support addmitted these were never requested from some of our changed containers, their exclamtion was it was billed to us on the cat container, I informed that to a different repetition. D they chuckled declaring there is no such thing. I nevertheless remained with verizion and paid for providers which were not made, or was the issue using the T.V. Actually set until February after I had had enough. They desired to resolve it giving us credit on our statement, although not repairing the issue which was continuing fro your day we'd it installed. We were calling at least one time a wek, probably more though. Our T.V. Was planning dark n bright on the normal babsis, and we'd encounter criptic searching characters about the base of the screen. We were told lots of Occasions that the technology could be out with no you might actually display, we dropped a lot of work-days attempting to accomidate them on many occasion. During this time around this bundle was marketed at 99.00 and our statement was never under 150.00. I was spending money on something the whole-time like a client wasn't recieving, they nevertheless deliver me promotions to change and not stating I owed them anything. I had spoken to some supervisor plus they likewise agreeded this was among thier worst instances they've actually delt with. Even their technicians that arrived told us To improve companies and jeopardize verzion with calling the PUC. I didn't however since I had been informed I had been not gonna be billed a early termination charge since their break in contract. They could not endure their end-of agreement why must I need to spend them anymore than what I paid for providers I never recived throughout the whole-time I applied them as my carrier. My last statement in February was50.99 plus they are declaring I owe them 358.47 after I ccalled to discover the things they were cvharging me for they responded that theyu were Removing the gredits they used, making no sense. They never set the problem. I may owe them for what worked that will be the telephone and web, although not the T.V. And what gets me probably the most is the fact that they'd equitment below informing people it had been our work to uninstall, really one-rep believed to toss it away. Thank Lord we did not otherwise they'd have attempted to cost people for that additionally! I'll not challenge my final bil of 50.99, and that's being good despite the fact that I ought to pursue them civily for the reduction in function and period it required to obtain them on telephone for them-not to repair anything. They likewise did two master sits without allowing people understand which nearly triggered our surround program to blow. Now this our edition, I named to determine when they might print-out our issues and all of the occasions we named plus they were un-helpful as usual. Like I stated upon termination I had been informed I owe them nothing or no early termination charge simply because they could not d would not repair the problem. Out of three providers just two labored, the fios t.V. Never completely worked plus they triggered lots of discomfort n suffering in addition to time-loss from our careers! I really hope u contact them-and you'll have the ability to learn how many grievances and just how frequently we were complaining. My next thing would be to record them to PUC.
Sincerly,
May Zaplitny
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