Hello,
I only wish that I had done online research of this company before I became a foolish victim. Last Saturday night I happened to see the infomercial for the Eco Canteen. I called the number to order because it seemed as if it was a good deal. When I recieved an automated system instead of a real person I immediately hung up. Well, I thought about it and really wanted the canteen because I had been looking for about 2 two years now for a nice stainless steel bottle at a reasonable price.
I called back and the automated system knew my phone number and address and repeated it back to me to make sure it had the right person.initially, I felt secure about the transaction until after I gave my credit card number. The automated system began trying to sign me up for numerous amounts of weird and crazy offers to charge my card more money. I pressed the "no" option I don't know how many times trying to get to the part where my total would be given along with a confirmation number. It never happened.
I stayed in the phone hoping to be able to access a customer service rep to cancel the transaction but I was never given that option. I tried repeatedly to call the customer service number given at the end of the call and I could not get through at all. The number given was not usable. After not being able to get through on Monday I became really concerned so I notified my credit card company.
Eco Canteen had charged my card nearly $58.00 for 2 canteens that were supposed to be $9.99 with 2 free covers plus S&H of $6.99. I was hoping to cancel the fraudulent transaction and was told that since I placed the order I would have to accept the product first then return it for a refund. If, at that time, Eco Canteen did not credit my card they would make sure to get my money back for me. I then received a contact number and email address from my card company to reach Eco Canteen.
I was able to reach Eco Canteen with the intention of cancelling this order. The phone was answered "hello" by an unfriendly woman who did not identify herself as an Eco Canteen rep. I had to verify that I had the right number. I was told that I could not cancel the transaction because the order was on its way in the mail. I told the representive that the automated phone system said it would take 4-6 weeks to receive my order.
She said that it never takes that long, but yet the automated system tried to get more money from me to receive it quicker. Go figure! I told her all the problems with the automated system and she was completely unconcerned. She confirmed that I could return the item once it was received.
I recieved the package today (the following Saturday) and of course the items are no where near worth the $58.00. It does not give me a return slip or address where to return it, nor does it show me an itemization of charges. There is an address on the package which does not specify "Eco Canteen" and an address on the packing slip. Which one do I return this product to? There are no return instructions on the slip or on the website.
I will attempt to call them again on Monday as they are not available on weekends. Hopefully I will then be given return instructions. Please warn other victims of this fraudulent attempt to take our money and have this company, or lack of, shut down. Thank you.
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