I am so unhappy. I switched from Bellsouth to Vonage on 02-18-09. My alarm system wouldn't work in my home and come to find out its not compatible. I did so much research and I cancelled my service today. When I originally started I spoke to a rep and he SPECIFICALLY told me that there was no contract and I could cancel anytime. He also said that there would be no termination fee and I asked him about the bill and he said that they would email me a bill. The next month they drafted the $ out of my account and I never signed an authorization! I was upset to say the least. Then when I cancelled they told me that I need to pay for the vonage adapter and all these fees to cancel and then they ran my card for $118.00. I never authorized them to draft my account and that account rep lied to me. They went to draft my account on 05-21-09 for $118.00 and I didn't authorize that!
I called them highly upset and told them that I want a copy of the phone recording when I originally called on 02-18-09 and now they are refusing to give it to me. They are giving me the runaround and I need a resolution. Why are they refusing to give me the recorded phone call? I have contacted 2 attorneys who are handling the class action law suit against the company, the FCC, BBB. Consumer affairs and many websites. This company needs to be exposed for fraud and misrepresentation!
0 comments