It absolutely disgusts me that in the state our economy is in with countless people struggling to make it paycheck to paycheck these bottom-feeders are getting fat on the wages of hard-working people that can't afford it!
I got an lpc card in the mail with the 7500 credit line, and I called to activate it. The lady was very friendly, answered all my questions and explained I would be charged 79.99 the following friday and 139.95 the friday after that. Then I looked at their catalogue and saw that most of their merchandise is things I have no use for. I sell electronics for a living, and the brands of electronics are brands I've never heard of, except Coby which we sell in our store, but it's the cheapest, crappiest brand we carry. I saw that the first charge of 79.99 was nonrefundable but the one for 139.95 could be refunded within 30 days. So I called a couple days prior to when I would be charged asking to cancel. The rep I spoke with said I was scheduled to receive a packet and could get a refund when it arrived. I said "you mean I have to wait for it to get here to get a refund? Couldn't you just cancel so I won't get charged to begin with?" She said "I'll try" put me on hold for a while and then said she couldn't stop the charge because it was pending but did cancel the membership. I was left under the impression that I would be refunded later.
I called a week later asking why I still hadn't been refunded. The rep told me that because I cancelled before the package arrived, I had "cancelled out of contract" and therefore there were no refunds. I was taken aback and said that condition was not explained to me. He said - in a very condescending way - that those were the conditions I chose because I wouldn't have been cancelled otherwise. I again told him that it wasn't explained to me that way, he said I chose to waive the refund. I got angry and said "so you're just out to take people's money and give them nothing for it" he got very defensive, I voiced my displeasure and hung up.
The next day I tried them again, this time the rep sent me to a manager, I explained that I wasn't aware when they cancelled me that there were no refunds. Again, there were idle, circular arguments that I would have had to have agreed to those terms, so she basically called me a liar. I said "if you can't give me a refund, could my membership be reactivated?" She said "no, it doesnt work that way" and said I would have to pay again. She was very rude and condescending. I said there was clearly a miscommunication because I wanted to either cancel and not get charged or get a refund later, she said "there was no miscommunication, people choose to cancel all the time" people choose to leave $120 on the table all the time? I call bullsh*t! After several minutes of idle, circular arguing, I told her that if I don't receive a refund then lpc better use the money toward a lawyer after a class action lawsuit gets filed. She laughed and said sarcastically "okay, i'll make a note that we need to use $120 toward hiring a lawyer. Is there anything else we can do for you today?" I said "yeah, you can all (blank) yourselves" and hung up.
Fortunately, I reported the $139.95 charge to my bank as a fraudulent charge and they reversed it on the condition that I close my account and open a different one so they couldn't take any more out. I am very grateful for that, but unfortunately other people have not been so lucky with their banks.
I hope enough people take action against these scumbags so they won't do this to anymore hard-working people!
Low Integrity Card is what those thieves should call themselves!!!
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