On July 12 I started a trial membership with SMC with the understanding that I would receive a full refund of my starting costs if I cancelled in 30 days. The agent that talked me into starting my membership told me on the 12th that if I called her she would cancel my membership.
I called Ms Anderson before Aug. 1st. She did not answer the phone so I left a message telling her I wanted to cancel my membership and receive my refund. She never called me back or gave me the refund so I called her again. I called six times and never received a call back from anyone.
SMC never cancelled my membership and they billed my debit card in Aug. Without authorization causing my bank accont to be overdrawn.
I called SMC right away to get this problem solved. I was put on hold for 2 hours and never spoke to a person.
I sent SMC an e-mail asking for help. I did get a response after I waited 5 days.in their e-mail to me they told me that all phone calls were recorded and they were going to review the tape of our conversation to see if I was being truthful. If they found that I was telling the truth they were going to extend my 30 days so I could cancel and receive my refund.
After another 5 days had past they sent me another e-mail telling me that the recording device was not working that day and they had no record of my phone call with ms Anderson therefore they could not give me a refund but they could cancel my membership with no further costs to me.
I feel as if I have been scammed. I do not believe that they were ever going to give me a refund.
SMC has the worst customer service I have ever encountered. I never received a call back from anyone and when I was on hold it was for hours.in their e-mails they are rude and threatening.
People need to beware of SMC.
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